Last checked: 13 September 2026, against Eskom’s official Facebook post of February 2025. Eskom’s own website could not be reached at the time of checking, so re-check there before relying on the details. USSDCode.co.za is an independent guide and is not affiliated with the provider on this page.
Quick Answer
The Eskom USSD code is
*120*37566#. Eskom lists it among its customer service channels, alongside the MyEskom Customer App, the Alfred chatbot and CS Online. Eskom’s posts describe it for reporting faults and power outages, submitting meter readings and checking your balance.
What You Can Do With Eskom
- Report a fault or power outage.
- Submit a meter reading.
- Check your Eskom account balance.
This is for Eskom’s own customers. If your electricity account is with a municipality, contact your municipality instead. Eskom’s post does not list buying prepaid electricity on this code; buy tokens through your bank’s USSD menu or an approved vendor.
How to Use the USSD Service
- Dial
*120*37566#from your phone. - Choose fault reporting, meter reading or balance from the menu.
- Have your account or meter number ready.
- Write down any fault reference number you are given.
Popular Tasks and Shortcuts
| Task | Route |
|---|---|
| Report a fault or outage | *120*37566# |
| Submit a meter reading | *120*37566# |
| Buy prepaid electricity | Electricity USSD Codes |
| Electricity advance | Eskom electricity advance |
| Free basic electricity | Free electricity USSD code |
Fees, Limits and Availability
Eskom’s post does not state a fee for the service. Your network may charge for the USSD session, so keep some airtime available.
Troubleshooting and Official Alternatives
- MyEskom Customer App.
- Alfred, Eskom’s chatbot.
- CS Online, Eskom’s customer self-service portal.
- If the code does not respond during a large outage, try again later or use the app.
- Dial the code yourself from your own phone. Never dial a code someone sends you by SMS, WhatsApp or social media.
Back to Electricity USSD Codes.