USSD Code Guide: How To Cancel Auto-Renewal On Glo With USSD Code
Auto-renewal on Glo is convenient when you want your data or voice bundle to renew automatically without interruption. However, there are times you may want to stop this feature—especially if you are changing plans, managing costs, or switching providers. This guide explains how to cancel auto-renewal on Glo using USSD codes, along with other practical options that are commonly offered by mobile networks.
Note: Web browsing is currently unavailable, so this guide is based on general and commonly used Glo practices and USSD patterns. For the latest, official details, always confirm via Glo’s official channels.
What Is Auto-Renewal on Glo?
Auto-renewal is a feature that:
- Automatically renews your current data or voice bundle at expiry.
- Deducts the applicable amount from your airtime balance.
- Keeps the same bundle plan (e.g., daily, weekly, monthly) as long as you have sufficient airtime.
If you no longer want the same bundle to renew, you need to cancel auto-renewal before or at the time of expiry.
How To Cancel Auto-Renewal on Glo With USSD Code
Most Glo bundles allow you to manage auto-renewal directly from your phone using simple USSD codes. While codes can vary slightly depending on country or specific bundle type, the process generally follows these patterns:
1. Cancel Auto-Renewal from the Bundle Menu
In many cases, you can cancel auto-renewal from the same USSD menu used to buy data:
- Dial the Glo data/bundle shortcode (for example, the standard data menu shortcode used in your region).
- Select the option for Data Plans or Manage Plans.
- Look for options such as:
- “Cancel Auto-Renewal”
- “Stop Auto-Renew”
- “Do Not Renew” / “Turn Off Renewal”
- Select the option that corresponds to cancelling auto-renewal on your active bundle.
- Wait for a confirmation SMS stating that auto-renewal has been successfully cancelled.
If you are unsure of the exact USSD menu for your country or plan, check Glo’s official website or customer self-service channels for the correct shortcode and menu options.
2. Cancel Auto-Renewal via Direct USSD Deactivation Code (If Supported)
For some plans, Glo offers a direct opt-out USSD code. The pattern typically looks like:
- A code you dial (e.g.,
*XYZ*0#or similar) to stop existing auto-renewal on a specific plan. - A confirmation message that auto-renewal has been disabled.
Because browsing is disabled, the exact live codes cannot be confirmed here. To avoid errors:
- Check the activation SMS you received when you bought the bundle—Glo often includes the specific opt-out or “STOP auto-renewal” code in that message.
- Use the code exactly as written in your SMS.
If that SMS is no longer available, you may need to use the general bundle menu (described above) or Glo’s self-care channels.
3. Cancel Auto-Renewal Through Glo SMS Options (Where Available)
Glo sometimes lets you manage auto-renewal through SMS keywords:
- Open your SMS app.
- Compose a message with a keyword such as:
- “CANCEL”
- “STOP”
- “STOP AUTO RENEW”
- Send the message to the short code associated with your bundle (this is usually the same short code listed in your original subscription/activation SMS).
- Wait for a reply confirming that auto-renewal has been disabled.
These keywords and short codes vary by country and bundle, so always follow the instructions in your last subscription SMS or those listed on Glo’s official website.
How To Check If Auto-Renewal Is Still Active
After attempting to cancel, you should confirm whether the auto-renew feature is still active:
- Use the Glo USSD status menu
- Dial the bundle or self-service USSD menu.
- Select options such as “My Plans”, “My Subscriptions”, or “Active Bundles”.
- Check if your current plan is listed as “Auto-Renew: ON” or “Auto-Renew: OFF”.
- Check confirmation SMS
- After cancelling, Glo usually sends a text stating that auto-renewal has been disabled.
- If you do not receive a message within a few minutes, try the USSD menu again or use another method.
- Monitor your balance at bundle expiry
- If you suspect auto-renewal is still on, check your airtime balance before your bundle expiry time.
- If your airtime is debited and a new bundle is activated automatically, auto-renewal is still enabled.
Common Reasons Auto-Renewal Fails to Cancel
If auto-renewal remains active after using a USSD code, it may be due to:
- Using the wrong code or menu option
Codes differ by bundle type (e.g., social bundle vs. standard data, night plan vs. monthly plan). - Multiple active bundles
You may have more than one bundle with auto-renew enabled (e.g., a main monthly bundle and an extra social or night bundle). Each one may need to be disabled separately. - Bundle already in grace period
Close to expiry, some networks may queue renewal actions. Cancelling too late might not stop the next renewal in time.
In these cases, try again via the USSD menu options labelled clearly for auto-renewal or contact customer support.
How To Turn Off Auto-Renewal for Specific Glo Bundle Types
Different bundles often have slightly different cancellation methods. Always follow instructions in the subscription SMS for your particular plan. Below is how it usually works by category.
1. Data Bundles (Daily, Weekly, Monthly)
- Use the data USSD menu.
- Go to “Manage Data” or “My Data Plans”.
- Select “Cancel Auto-Renewal” or similar.
- Confirm when prompted and wait for an SMS.
2. Social or App-Specific Bundles (e.g., Social Media Packs)
- Options are typically under “Social Bundles” in the USSD menu.
- Choose your active social plan, then select the “Do Not Auto-Renew” or “Stop Renewal” option.
- Confirm via SMS.
3. Night or Weekend Plans
- Check the “Night/Weekend” or special offers section in the USSD menu.
- Select your current night/weekend plan and opt to disable auto-renew.
Again, exact text and numbering of menu items can change, so follow on-screen prompts step by step.
Alternatives to Cancelling Auto-Renewal
If you don’t want the same plan to renew, but still want to remain on Glo, there are several strategies:
1. Change to a Different Bundle
- Dial the general bundle USSD code.
- Choose a new plan (e.g., smaller data, different validity period).
- When you subscribe, select “One-Off Purchase” instead of “Auto-Renewal” if prompted.
2. Use One-Off Bundles Only
Many Glo menus give you two options at purchase:
- Auto-Renewal / Renew Automatically
- One-Off / Do Not Renew
Always choose the one-off option when you don’t want recurring charges.
3. Keep Airtime Balance Low Near Expiry
As a backup, if you are unsure whether auto-renewal is still active, keeping your airtime below the plan cost near the expiry date can prevent renewal. This is not a perfect solution, but it can help avoid unexpected charges while you confirm your settings.
General Safety Tips When Using USSD Codes
USSD is convenient but must be used carefully:
- Only use official codes:
Obtain codes from:- Glo’s official website.
- Your SIM pack or official documentation.
- SMS sent directly by Glo.
- Avoid sharing USSD menus or screenshots with strangers:
These can reveal details about your phone number or account. -
Re-check codes after long periods:
Networks sometimes update or retire older codes; a code that used to work may change.
When To Contact Glo Customer Support
If you have attempted to cancel auto-renewal using USSD and SMS but still experience unwanted renewals, it is important to contact Glo directly. Support can:
- Confirm which bundles on your line have auto-renewal enabled.
- Manually disable auto-renewal on your account.
- Help if you believe you have been incorrectly charged.
You can find up-to-date customer care numbers, online chat, and self-service options on Glo’s official website or via their official mobile/self-care app.
Final Notes
- Use the bundle USSD menu on your device to access Manage / My Plans and look for an option to cancel or turn off auto-renewal.
- Always read Glo’s confirmation SMS when you subscribe or cancel—these messages usually contain the exact code and instructions for managing auto-renewal.
- When you buy new bundles, choose one-off purchase if you do not want them to renew automatically.
For more USSD-related explanations and guides, you can explore regional USSD resources such as:
- https://www.ussdcode.co.za/
Remember to always verify any USSD code or instruction against Glo’s official channels before using it.