Telkom Subscription Cancellation Code

Last checked: 26 June 2026

Quick Code/Menu Answer

The quickest safe answer is: use Telkom’s self-service routes first, then block future content-service billing if needed. Telkom’s public help page lists *180# as its self-service USSD code, but Telkom’s direct carrier billing page points users to the Telkom Mobile App or Self-Service portal to manage subscriptions by selecting the product, mobile number, subscription, and then content services. (Telkom)

What you need to do	Best Telkom route	Important note
Open Telkom self-service	Dial `*180#`	Use this as the general Telkom self-service menu, not as a guaranteed one-step cancellation code.
Manage active content services	Telkom Mobile App or Self-Service portal	Telkom lists the path as: login, select product, select mobile number, select subscription, then select content services.
Block future WASP subscriptions	Telkom app: My Products > Manage > Protect Your Mobile Number	WASPA lists this route for blocking all WASP subscriptions on Telkom. (WASPA)
Check if deductions are from direct carrier billing	Review subscriptions/content services in Telkom app or portal	Telkom says direct carrier billing lets purchases be charged to your mobile bill, including partners such as Apple, Showmax, Google Play, Samsung Galaxy Store and Spotify. (Telkom)
Escalate if airtime still disappears	Contact Telkom support or use WASPA’s unwanted-billing route for WASP charges	WASPA says its unwanted-billing form is for users charged for WASP services without permission. (WASPA)

Start with cancel subscription USSD code South Africa if you need a wider cancellation directory. Use why is my airtime disappearing if your main problem is unexplained deductions rather than one known Telkom subscription.

Provider-by-Provider Options

This page is focused on the Telkom subscription cancellation code, but many users compare networks because they have more than one SIM or are not sure which network is billing them. Use the Telkom route for Telkom numbers only.

Network	Cancellation or blocking route to check	Best use case
Telkom	Dial `*180#` for Telkom self-service. For content services, use the Telkom Mobile App or Self-Service portal and go through product, mobile number, subscription, and content services. WASPA also lists the Telkom app route My Products > Manage > Protect Your Mobile Number to block WASP subscriptions. (Telkom)	Telkom manage content services, Telkom direct carrier billing subscriptions, Telkom block content services
Vodacom	WASPA lists SMS “STOP ALL” to 31050 for WASP subscriptions. (WASPA)	Vodacom WASP cancellation
MTN	WASPA lists `1415#` for content services and `*155#` for blocking premium-rated service charges. (WASPA)	MTN content-service checks and blocks
Cell C	WASPA lists `1331#` for checking and blocking content services. (WASPA)	Cell C content-service cancellation or blocking

Do not use another network’s code on a Telkom SIM. If your SIM is Telkom, keep the action focused on Telkom’s app, portal, *180# self-service menu, official support, and WASPA routes where the issue involves a WASP.

Step-by-Step Instructions

1. Confirm the deduction is on your Telkom number

Before cancelling anything, confirm that the airtime deduction, content charge, or direct carrier billing item is linked to the Telkom number you are checking. If you use dual SIM, a router SIM, a family account, or a contract account with multiple lines, check the exact mobile number being billed.

Look for:

SMS messages saying a service is active.
Daily, weekly, or monthly deductions.
“Content services” wording on an invoice or account screen.
App-store, streaming, game, music, or entertainment charges.
A Telkom direct carrier billing item.

Telkom describes direct carrier billing as a mobile payment method where purchases are charged to your mobile bill, so a deduction may be from a subscription rather than a normal airtime, data, or voice service. (Telkom)

2. Check Telkom content services

Use the Telkom Mobile App or Telkom Self-Service portal for the clearest subscription-management route.

Follow this order:

Log in to the Telkom Mobile App or Telkom Self-Service portal.
Select the correct product.
Select the mobile number with the deduction.
Select subscription.
Select content services.
Review any active service shown.
Cancel or manage the subscription if the option is available.
Save the confirmation screen or SMS.

Telkom’s direct carrier billing page lists this same sequence for managing subscriptions, ending at content services. (Telkom)

3. Use Telkom self-service if you cannot access the app

If you cannot use the app or portal, try Telkom’s general self-service USSD code: *180#. Telkom’s customer care page lists *180# as the self-service number. (Telkom)

Because Telkom menus can change, do not rely on an old screenshot or article that claims a fixed menu path unless it still appears on your phone. Open the menu, read each prompt carefully, and look for wording such as subscriptions, content services, spend limit, billing, account, or manage services.

4. Block future content-service billing

After cancelling any active service, block future content-service subscriptions where possible. WASPA lists the Telkom app route as:

My Products > Manage > Protect Your Mobile Number

Set the option to On. WASPA also says Telkom users can manage premium content subscriptions through My Products > Subscriptions > Content Services. (WASPA)

This is useful if you are worried about future WASP subscriptions, accidental opt-ins, or repeated content-service charges.

5. Keep evidence before escalating

If you want Telkom, a WASP, or WASPA to investigate, keep evidence. Do not delete messages until the issue is resolved.

Save:

The affected Telkom number.
Dates and times of deductions.
Amounts deducted.
Screenshots of active subscriptions.
Screenshots of cancellation confirmations.
Any “welcome” or “subscription active” SMS.
The name of the service provider, if shown.
Your Telkom reference number, if you contact support.
Proof that you enabled Protect Your Mobile Number.

WASPA’s unwanted-billing route is for WASP charges made without permission, and WASPA says it will try to make sure the charged services are cancelled based on the information provided. (WASPA)

Common Problems and Fixes

The Telkom subscription cancellation code does not cancel anything

*180# is Telkom’s self-service code, but the verified Telkom-published subscription-management route is the Telkom Mobile App or Self-Service portal. If the USSD menu does not show a cancellation option, use the app or portal and check content services under the affected mobile number. (Telkom)

The app shows no subscriptions

If the Telkom app shows no active content services, the deduction may be from another billing source. Check whether the charge is from direct carrier billing, premium-rated services, recurring bundles, out-of-bundle usage, roaming, or a different SIM on the same account.

Telkom’s usage guidance says premium-rated services, international roaming, international calling, international SMS/MMS, and event-based billing do not deplete from inclusive value or bundles in the same way as normal plan allowances. (Telkom)

Airtime is still disappearing after cancellation

Do not assume the first cancellation fixed every deduction. There may be more than one active service or a different billing type.

Do this:

Check the next deduction date and amount.
Compare it with the cancelled service.
Recheck Telkom content services.
Enable Protect Your Mobile Number.
Contact Telkom with screenshots and dates.
Use WASPA’s unwanted-billing form if it appears to be a WASP charge made without permission.

For a fuller deduction checklist, use why is my airtime disappearing.

The menu path has changed

USSD menus and app screens can change. If a menu path in an old article does not match your phone, do not force the process. Use the current Telkom app, current Self-Service portal, Telkom Get Help, or customer care route.

Telkom lists several self-help channels, including the MyTelkom App, Web Self-Service Portal, WhatsApp Self-Service, Get Help, SMS self-service, IVR, and *180# self-service. (Telkom)

You are asked for a PIN, OTP, password, card number, or ID document

Stop and verify the request through official channels. Telkom’s scam guidance warns that phishing, vishing, and smishing can be used to trick people into sharing sensitive information, and it advises users not to click suspicious SMS or WhatsApp links. (Telkom InTouch)

Never share:

Banking PINs.
Telkom account passwords.
One-time passwords.
Card details.
ID documents.
Login links from unknown SMSes.
Remote-access app codes.

If a message claims to be from Telkom but feels suspicious, contact Telkom through its official support channels instead of clicking the link.

Official Support Route

Use this escalation order if the Telkom subscription cancellation code or menu does not solve the problem:

Check Telkom content services in the Telkom Mobile App or Self-Service portal.
Use *180# for Telkom self-service if you need a phone-menu route.
Enable Protect Your Mobile Number in the Telkom app to block future WASP subscriptions.
Keep screenshots of deductions, active subscriptions, cancellations, and block settings.
Contact Telkom support through the app, Get Help, WhatsApp Self-Service, IVR, or billing/cancellation support.
If the charge appears to be an unwanted WASP charge, use WASPA’s unwanted-billing route.
If you believe a WASPA member breached the Code of Conduct, use WASPA’s complaints route.

WASPA says its complaint process is more rigorous and can take longer than SMS spam or billing queries, so use the unwanted-billing form for a straightforward unwanted WASP billing issue and the complaints form for a Code of Conduct complaint. (WASPA)

For related next steps, use these guides:

Cancel subscription USSD code South Africa
Why is my airtime disappearing
Stop WASP subscriptions
Block content services USSD code
Direct carrier billing South Africa
Telkom USSD codes
Mobile network customer care numbers

FAQ

What is the code for Telkom subscription cancellation code?

For Telkom self-service, dial *180#. For active content-service subscription management, Telkom’s verified public route is the Telkom Mobile App or Self-Service portal: login, select product, select mobile number, select subscription, then select content services. (Telkom)

Does this USSD code need airtime or data?

A USSD menu such as *180# needs mobile network access. The Telkom Mobile App and Self-Service portal need internet access. Do not assume a route is free on every SIM or account type unless Telkom confirms it for your exact service.

What should I do if the code does not work?

Use the Telkom Mobile App or Self-Service portal, check the affected mobile number, review content services, and save screenshots. If airtime is still disappearing, contact Telkom support with dates, amounts, and confirmation proof. If the problem appears to be unwanted WASP billing, use WASPA’s unwanted-billing form. (WASPA)

How can users check whether Telkom subscription cancellation code is active?

Open the Telkom app or Self-Service portal after cancellation and check the affected number under subscriptions or content services. If there are no active content services, monitor the next deduction and compare the amount and date with your cancellation confirmation.

What should users do if airtime is still disappearing after cancellation?

Check for more than one subscription, direct carrier billing, premium-rated services, recurring bundles, out-of-bundle usage, roaming, or another device using the SIM. Keep screenshots and contact Telkom support if the deduction continues.

Can users block future content-service subscriptions?

Yes. WASPA lists the Telkom app route as My Products > Manage > Protect Your Mobile Number, then set it to On. WASPA also lists My Products > Subscriptions > Content Services for managing premium content subscriptions. (WASPA)

Can users get a refund for unwanted subscription charges?

A refund is not guaranteed. First cancel the active service, block future content-service billing, gather evidence, and report the issue through Telkom or WASPA where relevant. WASPA says its unwanted-billing form is for WASP services charged without permission and that it will try to make sure the charged services are cancelled. (WASPA)

Where should users report suspicious subscription messages?

If the message is a suspicious SMS, WhatsApp message, or billing notice, do not click links or reply with personal details. Telkom advises users to avoid suspicious links, verify through official channels, and not share sensitive information such as passwords, OTPs, or credit card details. (Telkom InTouch)