Ussd Code For Diverting Calls Safaricom

To divert calls on Safaricom, you can use specific USSD codes based on your desired scenario:^[3][4][1]

• Divert all incoming calls to another number: Dial **21*[destination number]# (e.g., **21*0722123456#).
• Divert calls when your phone is unreachable (off/out of coverage): Dial **62*[destination number]#.
• Divert calls when your line is busy: Dial **67*[destination number]#.
• Divert calls when not answered: Dial **61*[destination number]#.
• Divert calls to voicemail when unreachable: Dial *620*722122#.
• Divert calls to voicemail when busy: Dial *670*722122#.
• Forward SMS (all messages) to another number: Dial **21*[destination number]*16#.

To check if your call forwarding is active, dial *#21# or *#61# for specific scenarios. To deactivate all call forwarding on Safaricom, dial ##002#.^[6]

References

• [1] A simple guide to Safaricom Call Diverts – Yote
• [3] How to block and divert calls and messages on Safaricom
• [4] How To Forward Calls And Messages On Safaricom Effectively
• [6] Kenya | How to Deactivate Call Forwarding – Carlcare