Last checked: 26 June 2026
Quick Support Route
If you need to Vodacom get PUK number, the safest first step is to use Vodacom’s own self-service channels instead of guessing the code. A PUK is needed when your SIM PIN has been entered incorrectly three times. Vodacom warns that entering the wrong PUK 10 times permanently blocks the SIM, which means you would need a new SIM and a SIM swap to keep the same number. (Vodacom)
| Need | Best Vodacom route | What to do |
|---|---|---|
| You can use the VodaPay App | VodaPay App | Go to Account → Account Details → More Details |
| You can log in online | My Vodacom | Log in and check your account details |
| You have access to another Vodacom phone | SMS route | SMS VPP to 31050 from another Vodacom number |
| You have another Vodacom phone for USSD | USSD route | Dial *135# from another Vodacom phone |
| Self-service does not work | Customer Care | Call Vodacom Customer Care on 082 135 |
Vodacom’s current official SIM and PUK help page lists the VodaPay App, My Vodacom, SMS VPP to 31050 from another Vodacom number, and USSD *135# from another Vodacom phone as PUK retrieval routes. (Vodacom)
For the broader South African guide, read get PUK number South Africa. For other Vodacom self-service options, read Vodacom USSD codes.
What You Need Before You Start
Before trying to unlock a Vodacom blocked SIM PUK request, make sure the problem is actually a SIM PUK issue. A PUK is not the same as your phone screen password, banking PIN, app password, SIM swap PIN, or network unlock code.
You may need:
| What to have ready | Why it matters |
|---|---|
| The blocked Vodacom number | The PUK belongs to a specific SIM and number |
| Access to VodaPay or My Vodacom | Vodacom lists these as official ways to view PUK details |
| Another Vodacom phone | Vodacom’s current SMS and USSD PUK routes are listed as working from another Vodacom number or phone |
| Account verification details | Customer Care may need to confirm that the number belongs to you |
| Time to enter the code carefully | Too many wrong PUK attempts can permanently block the SIM |
Check network/account status
If your SIM is already blocked, that SIM may not be able to make normal calls, send SMSs, or use mobile data. That is why Vodacom gives more than one PUK route, including app, online, SMS from another Vodacom number, USSD from another Vodacom phone, and support assistance. (Vodacom)
Also check that you are retrieving the PUK for the correct number. This matters if you have more than one Vodacom SIM, a contract account with multiple lines, a data SIM, a router SIM, or a SIM registered under a family member or business account.
Retry safely
Do not keep entering random PUK numbers. Stop as soon as the phone asks for a PUK, then retrieve the correct Vodacom PUK number code from an official Vodacom route.
A safe order is:
- Stop entering codes.
- Use VodaPay, My Vodacom, SMS, USSD, or Customer Care.
- Confirm that the PUK belongs to the blocked Vodacom number.
- Enter the PUK carefully.
- Follow the phone prompts to set a new SIM PIN if asked.
If you already entered the wrong PUK several times, move to SIM permanently blocked before trying again.
Provider-by-Provider Options
This page is only for Vodacom get PUK number. If your SIM is not with Vodacom, use the broader get PUK number South Africa guide instead.
| Provider or route | Use this when | Official status |
|---|---|---|
| Vodacom VodaPay App | You can access the app and your Vodacom profile | Vodacom lists VodaPay App as a PUK route |
| My Vodacom online | You can log in from a browser or connected device | Vodacom says My Vodacom lets users view their PUK number. (Vodacom) |
| Vodacom SMS | You have access to another Vodacom number | Vodacom lists SMS VPP to 31050 from another Vodacom number |
| Vodacom USSD | You have another Vodacom phone available | Vodacom lists *135# from another Vodacom phone |
| Vodacom Customer Care | The app, online, SMS, or USSD route does not work | Vodacom lists 082 135 as the Customer Care number. (Vodacom) |
Official support route
Use Vodacom’s official channels when dealing with a PUK. A PUK unlocks a SIM, so you should not rely on old screenshots, social media comments, copied menu paths, or third-party posts unless they still match Vodacom’s current support information.
Vodacom’s current PUK help page says you can find your PUK through:
- VodaPay App: Account → Account Details → More Details
- Online: log in to My Vodacom
- SMS: text
VPPto31050from another Vodacom number - USSD: dial
*135#from another Vodacom phone (Vodacom)
Vodacom also says My Vodacom allows users to manage their account and view their PUK number, while the VodaPay app can be used for account management and balance or bundle functions. (Vodacom)
When You Must Contact Customer Care
Contact Vodacom directly if the PUK route does not work, if the SIM may be permanently blocked, or if there is any security concern around the number.
| Situation | Why Customer Care is the safer route |
|---|---|
| You entered the wrong PUK several times | The SIM may be close to permanent blocking |
| Your phone says the SIM is permanently blocked | A new SIM and SIM swap may be needed |
| You cannot access VodaPay or My Vodacom | Vodacom may need to verify you another way |
| You do not have another Vodacom phone | SMS and USSD recovery may not be available to you |
| The number is under another person or business account | Ownership or authority may need to be checked |
| Your phone was lost or stolen | You may need SIM blocking, fraud checks, or replacement steps |
| You suspect an unauthorised SIM swap | This is a security issue and should be escalated quickly |
Vodacom’s contact page lists Customer Care on 082 135, and says calls to Customer Care are free from a Vodacom phone. (Vodacom)
Escalation route
If Customer Care cannot give you the PUK immediately, ask what needs to happen next. Depending on the issue, you may be asked to verify account ownership, visit a Vodacom store, replace the SIM, complete a SIM swap, or report suspected fraud.
Vodacom’s SIM and PUK help page says a SIM becomes permanently blocked after 10 incorrect PUK attempts, and that a new SIM plus SIM swap is needed to keep the number. (Vodacom)
Related SIM, PUK, and Account Guides
| Related guide | Use it when |
|---|---|
| Get PUK number South Africa | You want a broader guide for PUK numbers across South African networks |
| Vodacom USSD codes | You need other Vodacom self-service, balance, airtime, data, or account codes |
| SIM permanently blocked | Your PUK does not work or the SIM may already be permanently blocked |
FAQs
What is Vodacom get PUK number used for?
Vodacom get PUK number is used when your Vodacom SIM is blocked after the SIM PIN was entered incorrectly. Vodacom says a PUK is needed after three incorrect SIM PIN attempts. (Vodacom)
What is the code for Vodacom get PUK number?
Vodacom’s current official PUK page lists *135# from another Vodacom phone as the USSD route. It also lists SMS VPP to 31050 from another Vodacom number, My Vodacom online, and the VodaPay App. (Vodacom)
Does the Vodacom PUK number code need airtime or data?
The *135# USSD route does not require you to open an app or website, but you need access to another Vodacom phone. If you cannot use USSD, try VodaPay, My Vodacom, SMS from another Vodacom number, or Customer Care.
What should I do if Vodacom get PUK number does not work?
First, check that you are using the correct Vodacom number and the correct official route. Then try a different Vodacom option: VodaPay, My Vodacom, SMS VPP to 31050, or USSD *135# from another Vodacom phone. If none of those work, contact Vodacom Customer Care on 082 135. (Vodacom)
What happens if I enter the wrong PUK too many times?
Vodacom says that if the PUK is entered incorrectly 10 times, the SIM card becomes permanently blocked. You will then need to buy a new SIM and perform a SIM swap to keep your number. (Vodacom)
Can I get my Vodacom PUK number from My Vodacom?
Yes. Vodacom’s self-service page says My Vodacom allows users to view their PUK number, and Vodacom’s SIM and PUK help page lists online login to My Vodacom as a PUK retrieval route. (Vodacom) (Vodacom)
Can I get my Vodacom PUK number from the VodaPay App?
Yes. Vodacom’s SIM and PUK help page lists the VodaPay App route as Account → Account Details → More Details. Vodacom also says users can view their PUK number from within the app. (Vodacom) (Vodacom)
Are there costs, limits, or eligibility rules for Vodacom get PUK number?
This page only confirms the current support routes and safety limits that Vodacom publishes. Check Vodacom directly for any account-specific costs, verification rules, store requirements, SIM replacement fees, or eligibility conditions before acting.
Which related guide should I read next?
Read get PUK number South Africa if you want the broader PUK guide, Vodacom USSD codes if you need other Vodacom codes, or SIM permanently blocked if the PUK fails or the SIM is already blocked.