Last checked: 25 June 2026
The Vodacom subscription cancellation code is *135*997#. Dial it from the Vodacom SIM that is losing airtime or carrying unwanted content-service charges. Vodacom says this menu can view active content services, cancel a specific service, stop all content services, and block future content-service subscriptions. (Vodacom)
Quick Code/Menu Answer
| What you want to do | Vodacom code or route | What to choose |
|---|---|---|
| Check active Vodacom content services | *135*997# | Reply 1 to view services currently charged to your Vodacom account |
| Cancel one Vodacom subscription | *135*997# | Reply 1, select the service, then reply STOP |
| Stop all Vodacom content services | *135*997# | Reply 2 to stop all content services |
| Block future Vodacom content-service subscriptions | *135*997# | Reply 3 to block future content-service subscriptions |
| Cancel by SMS | SMS STOP ALL to 31050 | Wait for a confirmation SMS |
If you want to know how to cancel Vodacom subscription charges properly, start with reply 1 so you can see what is actually running before you cancel anything. Reach for the stop-all option when you do not recognise the service name, or when more than one is billing you. Vodacom also lists the VodaPay app and TOBi as ways to manage or unsubscribe from WASP, Add to Bill, or V-Live content services. (Vodacom)
Provider-by-Provider Options
| Network | Main subscription/content-service route | Best use case |
|---|---|---|
| Vodacom | *135*997# | Check, cancel, stop all, or block future Vodacom content services |
| MTN | *155# or content-service menu options | MTN says customers can view and cancel content and subscription services through its subscription-management route. (MTN South Africa) |
| Cell C | *133*1# | WASPA lists this USSD string for blocking existing and future Cell C content billing. (WASPA) |
| Telkom | Telkom app/self-service routes, or operator support | WASPA advises users to ask the mobile operator to identify and stop billed services when airtime is disappearing. (WASPA) |
This page sticks to the Vodacom route. For the all-network version, use cancel subscription USSD code South Africa. If your real problem is unexplained deductions rather than a known subscription, read why is my airtime disappearing once you have checked the content-services menu.
How to Cancel Subscriptions on Vodacom, Step by Step
1. Use the Vodacom SIM that is being charged
Dial from the Vodacom number that is losing the airtime. On a dual-SIM handset, check the USSD request is routing through the Vodacom SIM and not the other one, because the menu only sees the line it runs on.
2. Dial the Vodacom subscription cancellation code
Dial:
*135*997#
Vodacom says reply 1 shows the content services currently charged to your account. Do this first: it tells you whether there is an active subscription at all before you cancel blind. (Vodacom)
3. Cancel a specific subscription
When the menu lists an active content service, select the number beside it, then reply STOP at the prompt.
Vodacom says an SMS confirmation follows once the selected services are cancelled and will no longer be billed. Keep that SMS. It is your evidence if a deduction appears afterwards. (Vodacom)
4. How to stop subscriptions on Vodacom when you cannot identify them
If the service name means nothing to you, or you simply want the billing to end now, dial *135*997# and reply 2.
Vodacom says this stops all content services charged to the number. It is the right move when airtime is vanishing and you cannot tell which service is responsible. (Vodacom)
5. Block future Vodacom content-service subscriptions
After cancelling, dial *135*997# again and reply 3.
Do not skip this. Cancelling removes what is running today; blocking is what stops a new content-service subscription attaching to your number next week. Vodacom says an SMS confirmation arrives once the number is blocked for future content-service purchases and subscriptions. (Vodacom)
6. Check your balance again
Check the airtime balance once the cancellation and block are done. If it still drains, a Vodacom WASP or content service was never the cause. Out-of-bundle data, a recurring bundle, premium-rated SMS, roaming, app background data, or another account charge can all look identical from the outside.
For the full checklist, use why is my airtime disappearing.
Common Problems and Fixes
The Vodacom code does not work
If *135*997# will not open, check signal and confirm the phone is using the Vodacom SIM. USSD menus fail on weak signal, on the wrong SIM, on a restricted account, or when the menu is temporarily down.
Retry once somewhere with better signal. Do not hammer it a dozen times. If it keeps failing, move to VodaPay, TOBi, or Vodacom Customer Care.
The menu says there are no active subscriptions
No active content services but airtime still going? The deduction is coming from somewhere else. Look at data usage, recurring bundles, premium SMS, international roaming, airtime transfers, or anything tied to direct carrier billing.
WASPA advises users losing airtime to ask their operator what they are being charged for, whether the charges are WASP services, which company is billing them, and whether the operator can stop the subscriptions. (WASPA)
The service cancels but airtime is still being deducted
Keep a record of:
| Evidence to keep | Why it helps |
|---|---|
| Cancellation SMS | Shows that you requested cancellation |
| Date and time of cancellation | Helps Vodacom trace the request |
| Service name shown in the menu | Identifies the billed content service |
| Airtime balance before and after deductions | Helps show the deduction pattern |
| SMS messages from the service provider | May show subscription, reminder, or billing details |
Then ask Vodacom for the service provider’s name, the billing date, the amount charged, and whether the service is still live.
You want to cancel everything by SMS
Vodacom’s own consumer content-service guidance also lists SMS STOP ALL to 31050 as a way to cancel all WASPs. (VodacomNow)
Wait for the confirmation message after sending it. If none arrives, go back to *135*997# or Vodacom support and check whether anything is still active.
You want to manage subscriptions without USSD
Vodacom lists three routes for managing WASP, Add to Bill, and V-Live content services: USSD, the My VodaPay app, and TOBi. TOBi answers on WhatsApp at 082 009 8624 and by SMS on 082 009 4975. (Vodacom)
Use the app or TOBi when the USSD menu fails, when the session will not complete, or when you want a written support record to refer back to.
You are asked for an OTP, banking PIN, or card details
Never share OTPs, passwords, banking PINs, card PINs, full card numbers, CVV numbers, or ID documents through a link in an SMS or WhatsApp. A subscription cancellation runs through Vodacom’s own USSD, app, TOBi, or customer-care routes and needs none of those.
Any message claiming you must verify payment details to cancel a subscription is a scam. Use an official Vodacom route instead.
Official Support Route
Work through this escalation route if the code fails or airtime keeps disappearing:
- Dial
*135*997#and check whether any content services are still active. - Cancel the listed service or use the stop-all option.
- Use the block option to stop future content-service subscriptions.
- Save every confirmation SMS.
- Check your balance after cancellation.
- Contact Vodacom Customer Care if deductions continue.
- Ask Vodacom to identify the service provider, the charge amount, and the charge date.
- If a WASP is involved and it is still unresolved, use WASPA’s consumer-support route for unwanted billing or complaints.
Do not assume a refund follows automatically. Cancelling stops or blocks the service, but refunds and reversals depend on the billing record, the provider’s investigation, and the rules covering that particular charge.
Related Airtime and Data Guides
Use these related guides if you need the next step:
| Guide | When to use it |
|---|---|
| Cancel subscription USSD code South Africa | You want the all-network subscription cancellation guide |
| Why is my airtime disappearing? | Airtime is still being deducted after cancellation |
| Stop WASP subscriptions | You want to understand and stop WASP billing |
| Block content services USSD code | You want to prevent future content-service billing |
| Check active subscriptions on phone | You want to see what subscriptions are active |
| Direct carrier billing South Africa | You want to understand mobile billing through your network |
| Vodacom USSD codes | You need other Vodacom account, balance, data, or support codes |
| What is a WASP subscription? | You want a plain explanation of WASP billing |
FAQ
What is the code for Vodacom subscription cancellation?
The Vodacom subscription cancellation code is *135*997#. Dial it from your Vodacom SIM to view active content services, cancel a selected subscription, stop all content services, or block future content-service subscriptions. (Vodacom)
How to cancel vodacom subscription charges on one service?
Dial *135*997#, reply 1 to list what is active, select the service you want gone, then reply STOP. Keep the confirmation SMS that follows. (Vodacom)
How to stop subscriptions on vodacom all at once?
Dial *135*997# and reply 2 to stop all content services charged to your Vodacom number. Vodacom says this cancels every content service on the number. (Vodacom)
How do I block Vodacom content services?
Dial *135*997# and reply 3 to block the number from future content-service purchases and subscriptions. Vodacom says an SMS confirmation is sent once the block is active. (Vodacom)
Is there a Vodacom subscription cancellation number to call?
Not in the way people expect. The Vodacom subscription cancellation number most searches are after is really a dial string, *135*997#, not a call-centre line. If you would rather message than dial, TOBi takes WhatsApp on 082 009 8624 and SMS on 082 009 4975, and STOP ALL to 31050 cancels all WASPs by SMS.
Can I cancel Vodacom subscriptions by SMS?
Yes. Vodacom’s content-service guidance lists SMS STOP ALL to 31050 as a way to cancel all WASPs. Wait for the confirmation SMS and keep it as proof. (VodacomNow)
Does the Vodacom subscription cancellation code need airtime or data?
It is a USSD route dialled from the keypad, so it needs no mobile data. If the session will not open, check signal, confirm the correct SIM, and try again later or switch to VodaPay, TOBi, or Vodacom support.
Why is my Vodacom airtime still disappearing after cancelling subscriptions?
Because the deduction probably was not a content-service subscription. Check data usage, recurring bundles, premium SMS, roaming, and airtime transfers. If none of those explain it, ask Vodacom which service or provider is billing the number.
Can I get a refund for unwanted Vodacom subscription charges?
You can ask Vodacom or the provider to investigate, but no refund is guaranteed. Keep the cancellation SMS, service name, deduction dates, amounts, and balance records so the charge can be traced.
Where should I report suspicious subscription messages?
Never reply with OTPs, banking PINs, passwords, card details, or ID documents. Use Vodacom’s official support routes first. If unwanted WASP billing stays unresolved, WASPA publishes consumer-support guidance on losing airtime and unwanted mobile billing. (WASPA)
