Quick answer: The verified UIF contact number is 0800 030 007. The Department of Employment and Labour lists this as the UIF call centre number, with operating hours shown as 07:30 to 16:00, Monday to Friday. The same official UIF contact page lists [email protected] for UIF enquiries, [email protected] for uFiling enquiries, and [email protected] for complaints. (Department of Labour)
Last checked: 26 June 2026
The verified UIF USSD self-service route is *134*843#. This code is for UIF self-service options such as claim and payment status, employee registration, payment continuation and general enquiries. It should not be confused with a private WhatsApp number, a third-party agent, or a guaranteed payment service. (Department of Labour)
Current Verified Status
The current verified UIF call centre number is 0800 030 007. Use this number when you need help with a UIF claim, a payment query, a UIF Online issue, a uFiling question, or a general UIF enquiry.
| What you need | Verified route | Notes |
|---|---|---|
| UIF call centre | 0800 030 007 | Official UIF call centre number |
| uFiling support number | 0800 030 007 | Listed by uFiling for website-related and UIF service queries |
| UIF email enquiries | [email protected] | Use for UIF support queries |
| uFiling enquiries | [email protected] | Use for uFiling-related support |
| UIF complaints | [email protected] | Use for complaints or unresolved issues |
| UIF USSD self-service | *134*843# | Use for status, payment and other menu-based UIF services |
The uFiling contact page also lists 0800 030 007 for website-related queries and other UIF service support, with call centre operating hours from 07:30 to 16:00 on weekdays. (Unemployment Insurance Fund)
This page is not a replacement for the Department of Employment and Labour, UIF Online, uFiling, or a labour centre. It is a safety-first guide to help you find the correct contact route and avoid fake UIF numbers, phishing links and unofficial support channels.
For the self-service route, see UIF USSD code. For claim tracking, see check UIF claim status.
How to Use the Service
Start with the route that matches your problem.
If you need to speak to UIF, call 0800 030 007 during the listed operating hours. Keep your ID number, UIF reference number, claim type, employer details and any recent SMS or email reference close by before you call.
If your query is about uFiling, use the same official support number, 0800 030 007, or email [email protected]. Do not send your ID copy, banking details or password to a random WhatsApp number, Facebook inbox, Gmail address or person claiming to “work with UIF”.
If you want to use UIF self-service on your phone, dial *134*843#. The Department says this USSD platform opens a menu for UIF services including claims and payment status, employee registration, payment continuation and general enquiries. (Department of Labour)
A safe UIF contact journey should look like this:
- Confirm that the number, email address, website or USSD code is official.
- Prepare your ID number and UIF reference number if you have one.
- Call, email, use UIF Online, use uFiling, or dial the verified USSD code.
- Follow only the official menu or support instruction.
- Stop if you are asked for a banking PIN, OTP, card CVV, online banking password, or upfront payment.
- If the issue cannot be resolved remotely, visit a labour centre or use another official Department channel.
Do not keep trying random UIF codes from social media if a USSD session fails. Use the official UIF contact number, UIF Online, uFiling, or a labour centre instead.
Documents, Eligibility, or Reference Numbers Needed
Before contacting UIF, prepare the information that can help the call centre or support team find your record.
You may need:
- Your South African ID number or passport number.
- Your UIF reference number, if you have one.
- Your claim type, such as unemployment, maternity, illness, adoption or dependant benefits.
- Your employer’s name and contact details.
- Your last working date or termination date.
- Your cellphone number and email address.
- Any SMS, email, case number or payment reference you received.
- Your banking details if you are using an official UIF Online or uFiling process.
For unemployment benefits, gov.za states that a person must have contributed to UIF while working and should apply as soon as they become unemployed or within six months of termination of employment. (Government of South Africa)
For employer-related UIF matters, gov.za says employers must register with UIF and contribute if they employ people for more than 24 hours per month. It also explains that the UIF contribution is two percent of the worker’s gross salary, with one percent deducted from the worker and one percent contributed by the employer. (Government of South Africa)
This page can help you choose the correct contact route, but it cannot confirm whether your claim will be approved, when your payment will arrive, or whether your employer has submitted the correct declarations. For that, use the official UIF call centre, UIF Online, uFiling or a labour centre.
Official Alternatives if USSD Is Not Available
If *134*843# does not open, times out, or does not solve your issue, use a verified alternative.
The safest alternatives are:
| Alternative | Use it for |
|---|---|
| 0800 030 007 | UIF call centre and uFiling support |
| [email protected] | UIF enquiries |
| [email protected] | uFiling enquiries |
| [email protected] | UIF complaints |
| UIF Online | Benefit applications and claim tracking |
| uFiling | UIF declarations, contributions and employer-related services |
| Labour centre | In-person support when online or phone support is not enough |
uFiling describes itself as a free service offered by the UIF for online UIF returns and related services. (Unemployment Insurance Fund)
The Department has also confirmed that UIF USSD services can be accessed by dialling *134*843# from any type of cellphone, and that smartphone users can use the UIF mobile app for UIF services. (Department of Labour)
Use South African government service numbers if you need other verified public-service contact routes.
Public-Service Safety and Scam Warnings
Be careful with any UIF message, post, website or WhatsApp contact that promises fast approval, guaranteed payout, queue jumping, or special access to UIF money.
The Department of Employment and Labour has warned the public about scammers on social media promising fake payouts and asking people to share personal information on unauthentic platforms. (Department of Labour)
The Department has also warned people not to pay third parties to claim or apply for UIF benefits on their behalf, and stated that UIF services are free. (Department of Labour)
Never share these through an unsafe channel:
- Your banking PIN.
- Your OTP.
- Your card number or CVV.
- Your online banking password.
- Your uFiling password.
- Your UIF Online password.
- Your full ID document through a suspicious link.
- Money for “claim release”, “fast tracking” or “approval”.
A UIF message may be fake if it:
- Comes from an unofficial WhatsApp number.
- Uses a strange shortened link.
- Promises a guaranteed payout.
- Asks for an upfront fee.
- Claims your claim can be prioritised for payment.
- Uses poor spelling or urgent pressure tactics.
- Asks for OTPs, PINs, passwords or card details.
- Sends you away from official Department of Employment and Labour channels.
If anything looks suspicious, stop. Confirm the information through 0800 030 007, UIF Online, uFiling, the Department of Employment and Labour, or a labour centre.
Related Guides
FAQ
Is there an official UIF contact number?
Yes. The verified UIF contact number is 0800 030 007. It is listed by the Department of Employment and Labour as the UIF call centre number. (Department of Labour)
What is the uFiling support number?
The uFiling support number is 0800 030 007. The official uFiling contact page lists this number for website-related queries and other UIF service support. (Unemployment Insurance Fund)
Is there a verified USSD option for UIF contact number?
There is a verified UIF USSD self-service option: *134*843#. It is used for UIF menu-based services such as claim and payment status, employee registration, payment continuation and general enquiries. (Department of Labour)
Is the UIF contact number free to use?
The official UIF call centre number is listed as 0800 030 007, and uFiling states that uFiling is a free UIF service. Your mobile network or service provider may still have its own rules for calls or USSD access, so confirm with your provider if you are unsure. (Unemployment Insurance Fund)
What should I do if the UIF USSD option does not work?
Use the UIF call centre on 0800 030 007, email the correct official UIF support address, use UIF Online, use uFiling, or visit a labour centre. Do not try random UIF numbers or USSD codes shared on social media.
What information should I never share when contacting UIF?
Never share your banking PIN, OTP, card CVV, online banking password, uFiling password, UIF Online password, or full ID document through a suspicious link or unofficial WhatsApp contact.
How can I tell whether a UIF contact number message is fake?
Be suspicious if the message asks for money, promises guaranteed payment, uses an unofficial link, asks for your OTP or banking PIN, or says a third-party agent can speed up your claim. UIF services are official public-service routes, and the Department has warned the public not to pay third parties for UIF claims. (Department of Labour)
Where should I confirm the latest UIF details?
Confirm the latest UIF details with the Department of Employment and Labour, UIF Online, uFiling, the official UIF call centre, or a labour centre. This page was last checked on 26 June 2026.
