Last checked: 26 June 2026
If an Absa CashSend not received problem happens, do not send another voucher straight away. First confirm whether the issue is the SMS, the 10-digit reference or withdrawal number, the 6-digit access PIN/code, the receiver’s cellphone number, or the actual withdrawal attempt.
Absa’s official CashSend page says the receiver gets an SMS with a 10-digit reference or withdrawal number, while the sender provides the separate 6-digit ATM access PIN/code used to withdraw the money. Absa also says CashSend can be withdrawn from an Absa ATM, and its CashSend page lists Pick n Pay and Boxer as retailer options. (Absa)
Quick Answer and Code/Menu Path
The confirmed Absa Cellphone Banking route for sending CashSend is *120*2272#. Absa’s Cellphone Banking help page says users dial *120*2272#, enter their 5-digit PIN, choose the CashSend option, enter the recipient’s cellphone number and name, choose the account, enter the amount, create the 6-digit withdrawal code, and confirm the transaction. (Absa)
| Problem | What to check first | Safer next step |
|---|---|---|
| Receiver says the CashSend SMS was not received | Confirm the cellphone number used and whether the transaction was successful | Do not resend yet; check the transaction status first |
| Receiver has the SMS but cannot withdraw | Confirm the 10-digit number and the separate 6-digit access code | Retry carefully at an Absa ATM or use official Absa support |
| Sender used the wrong cellphone number | Check whether the CashSend is still unredeemed | Contact Absa quickly; do not assume it can be reversed |
| Code or voucher has expired | Check the transaction date and status | Use Absa Online Banking, the app, or Absa support to confirm the next step |
| USSD menu is not opening | Check signal, SIM status, session timeout, and whether you are dialling the correct code | Try again later or use another official Absa channel |
For the main code guide, use Absa CashSend USSD code. If the issue is mostly SMS delivery, use cash voucher SMS not received. If the USSD session itself fails, use bank USSD code not working.
How to Send Money or Withdraw Cash
Absa CashSend lets an Absa customer send money to someone who can withdraw it without needing a bank card. The receiver needs two things: the 10-digit reference or withdrawal number sent by SMS, and the 6-digit access PIN/codecreated by the sender. Absa’s official CashSend page says the receiver enters these at the Absa ATM under CashSend Withdrawal. (Absa)
To send money using Absa Cellphone Banking:
- Dial *120*2272#.
- Enter your Absa Cellphone Banking PIN.
- Choose the CashSend option in the menu.
- Enter the receiver’s cellphone number carefully.
- Enter the receiver’s name.
- Choose the account to debit.
- Enter the amount.
- Create the 6-digit access PIN/code for the receiver.
- Confirm only after checking the number, name, and amount.
- Give the receiver the access code through a safe channel.
Absa’s help page also notes that users do not need airtime to bank using Absa Cellphone Banking. (Absa)
To withdraw CashSend at an Absa ATM, the receiver should choose CashSend Withdrawal, enter the 10-digit reference or withdrawal number, then enter the 6-digit access code from the sender. (Absa)
If the receiver cannot withdraw, stop and check the details before trying repeatedly. The most common problems are a wrong cellphone number, a delayed SMS, a mistyped 10-digit number, a wrong 6-digit access code, an expired transaction, or an already-withdrawn CashSend.
Check network/account status
A CashSend SMS may fail or arrive late because of network delays, poor signal, a full SMS inbox, SIM issues, a blocked sender, phone settings, or a transaction that did not complete. These are likely causes, not confirmed fixes.
The sender should check whether the CashSend shows as successful, pending, unredeemed, cancelled, expired, or withdrawn. If the sender cannot see the transaction clearly, use Absa Online Banking, the Absa Banking App, an Absa branch, or the official Absa support number.
Retry safely
Do not create a second CashSend until you know what happened to the first one. If the original CashSend is still active, a second transaction may duplicate the payment.
Before retrying, confirm:
- The cellphone number is correct.
- The receiver has the correct SMS.
- The receiver has the correct 6-digit access code.
- The receiver is using the correct withdrawal option.
- The CashSend has not expired.
- The CashSend has not already been withdrawn.
If you are the sender, never share your banking PIN, app passcode, OTP, card PIN, full card number, or banking password. The CashSend withdrawal code is not the same as your banking PIN.
Escalation route
Escalate the issue if:
- Your account was debited but the receiver did not get the SMS.
- The receiver has the SMS but the ATM rejects the withdrawal.
- The receiver entered the correct details but still cannot withdraw.
- The CashSend appears to have been withdrawn by someone else.
- You sent money to the wrong number.
- You suspect a scam or pressure tactic.
- Someone is asking you for an OTP, banking PIN, password, or card details.
Keep the transaction reference, date, time, amount, cellphone number used, SMS screenshots, ATM location if relevant, and any suspicious messages. Do not post the voucher details online.
Official support route
Absa’s CashSend page lists 0860 111 123 for CashSend help. (Absa) For suspicious activity, Absa says users can contact the Absa Fraud Hotline through the Banking App or call 0860 557 557 or +27 (0)11 501 5089. (Absa)
Use only official Absa channels. Do not call a number sent by a stranger claiming to be from the bank.
Fees, Limits, Expiry, and Reversal Notes
Absa’s CashSend page says CashSend transactions are available for 30 days only. It also lists limits of R5 000 per dayand R25 000 per month for existing and once-off beneficiaries on online/app-style CashSend flows, while the Cellphone Banking CashSend section lists R500 per day and R3 000 per month. (Absa)
Absa’s separate Cellphone Banking help page says the Cellphone Banking CashSend limit is a minimum of R50 and a maximum of R500 per day. (Absa) Because limits and fees can change, check the current Absa screen, pricing brochure, or support channel before sending money. Absa’s rates and fees page points users to the latest pricing brochures, including 2026 personal banking pricing documents. (Absa)
| Item | Last-checked guidance |
|---|---|
| CashSend SMS | Receiver should get a 10-digit reference or withdrawal number |
| Access code | Sender creates or shares a 6-digit access PIN/code for withdrawal |
| Expiry | Absa says CashSend is available for 30 days only |
| Cellphone Banking code | Absa lists *120*2272# for Cellphone Banking |
| Cellphone Banking CashSend limit | Absa help lists a minimum of R50 and maximum of R500 per day |
| Fees | Check Absa’s current rates and fees before sending |
Can an Absa CashSend be cancelled or reversed?
Do not assume that every CashSend can be reversed. If the CashSend has not been withdrawn, the sender should check the original Absa channel used and contact Absa if needed. Absa says unredeemed CashSend transactions can be managed on Absa Online Banking. (Absa)
If the money was sent to the wrong number, act quickly. Keep proof, avoid resending, and contact Absa through official support. A refund or reversal depends on the transaction status and Absa’s process.
What if the CashSend code expired?
If the CashSend has expired, do not keep trying the same code at the ATM. Check the transaction status with Absa and confirm whether the money is available, returned, cancelled, or needs another action. For a broader support guide, use cash voucher expired.
Safety Checks Before You Confirm
Before sending or resending Absa CashSend, check the details slowly. A small typing mistake can send the SMS to the wrong phone number.
Use this safety checklist:
- Confirm the receiver’s cellphone number.
- Confirm the amount.
- Confirm the receiver’s name or reference.
- Confirm you are using Absa’s official app, online banking, ATM, or USSD code.
- Confirm the receiver understands that they need both the SMS number and the 6-digit access code.
- Do not authorise the transaction while someone is pressuring you.
- Do not share your OTP, card PIN, banking PIN, app passcode, password, full card number, or CVV.
- Do not send CashSend to “prove” your account works.
- Do not send CashSend to release a parcel, prize, loan, job offer, or marketplace payment unless you have independently verified the request.
- Stop if a caller says they are from Absa and asks you to read out secure banking information.
Absa warns that it will never ask for a PIN, password, passcode, OTP, or card CVV. (Absa) If you think your banking profile has been compromised, contact Absa immediately through the Banking App or the Absa Fraud Hotline. (Absa)
Related Bank and Wallet Guides
Use these related pages for the next step:
- Absa CashSend USSD code — for the main Absa CashSend code and sending route.
- Cash voucher SMS not received — for cases where the receiver did not get the withdrawal SMS.
- Bank USSD code not working — for failed, timed-out, or unavailable banking USSD sessions.
- Cash voucher expired — for expired withdrawal codes or vouchers.
FAQs
What should users check before using Absa CashSend not received?
Check whether the sender completed the transaction, whether the receiver’s cellphone number is correct, whether the receiver received the 10-digit SMS, and whether the receiver has the separate 6-digit access code. Also check whether the CashSend has expired or already been withdrawn.
Is Absa CashSend not received safe?
Absa CashSend can be safe when used through official Absa channels and when the sender checks the cellphone number, amount, and recipient before confirming. The risk increases when users share banking PINs, OTPs, passwords, card details, or voucher information with the wrong person.
Can Absa CashSend not received be cancelled or reversed?
It may be possible to manage an unredeemed CashSend, but a reversal is not guaranteed. Check the transaction status first and contact Absa through official support if the money was sent to the wrong number, the receiver did not get the SMS, or fraud is suspected.
Do cardless cash codes expire?
Yes. Absa says CashSend transactions are available for 30 days only. After expiry, check the original transaction status through Absa before creating a new CashSend.
What should I do if the receiver cannot withdraw?
Confirm that the receiver is using the correct 10-digit reference or withdrawal number and the correct 6-digit access code. Check whether the CashSend has expired or already been withdrawn. If the details are correct and the withdrawal still fails, contact Absa support instead of repeatedly retrying.
Are there fees or limits for Absa CashSend not received?
Yes, CashSend has limits and may have fees. Absa publishes CashSend limits on its CashSend and Cellphone Banking help pages, but fees and limits can change. Check Absa’s current rates and fees page or the on-screen Absa menu before sending.