Quick answer: The official Home Affairs contact number to check first is 0800 601 190. It may also appear as 0800 60 11 90 on government pages. The Department of Home Affairs Contact Centre email is [email protected], and Home Affairs headquarters is listed as 012 406 2500. (Ehome)
Last checked: 26 June 2026
There is no verified Home Affairs contact-number USSD route confirmed on the official DHA contact pages checked for this guide. If you are looking for help with an ID, passport, certificate, appointment, online profile, or branch enquiry, use the official DHA call centre or another verified Home Affairs route instead of a random USSD code, WhatsApp number, or social-media contact.
For related help, see Home Affairs status check, Home Affairs USSD code, and South African government service numbers.
Current Verified Status
The verified Home Affairs contact number is the DHA Contact Centre number 0800 601 190. The official eHomeAffairs contact page lists 0800 601 190 and [email protected] for the Contact Centre, while gov.za also lists the Home Affairs call centre as 0800 60 11 90. These are the same number written in different formats. (Ehome)
| Contact route | Verified status |
|---|---|
| DHA Contact Centre | 0800 601 190 |
| Home Affairs hotline format on gov.za | 0800 60 11 90 |
| DHA Contact Centre email | [email protected] |
| Home Affairs headquarters | 012 406 2500 |
| Home Affairs contact-number USSD route | Not verified on the official pages checked |
| WhatsApp “Home Affairs agent” numbers | Treat as unverified unless published by DHA or gov.za |
This page is for people who need the correct Home Affairs contact number or support route. It can help you decide whether to call, email, use My Home Affairs Online, visit a branch, or check a related guide. It cannot issue a document, approve an application, speed up a passport, or confirm a private third-party number.
How to Use the Service
Start by confirming that the number you are using matches an official Home Affairs or gov.za source. The main number to verify is 0800 601 190, also shown by government sources as 0800 60 11 90. (Ehome)
Before calling, prepare the reason for your enquiry. Home Affairs deals with many different services, so a clear explanation will help you avoid being sent to the wrong route.
You may call the DHA call centre for guidance on issues such as:
| Enquiry type | What to prepare before calling |
|---|---|
| Smart ID card | ID number, application date, branch or bank branch used, receipt or reference number |
| Passport | ID number, passport application reference, application date, branch used |
| Birth certificate | Parent or applicant ID details, child’s details, branch visited, reference number if available |
| Marriage certificate | ID numbers, marriage date, place of marriage, reference number if available |
| Online Home Affairs account | ID number, email address used, cellphone number, error message |
| Appointment issue | Branch, booking date, confirmation details, applicant ID number |
| Immigration or visa enquiry | Passport number, application reference, permit or visa category |
When you call, listen carefully to the prompts and confirm that the conversation is about Department of Home Affairs services. Stop if the call or menu sends you toward a private payment, a personal WhatsApp number, an unrelated loan, a subscription, or a shortened link.
A normal support call may ask you to explain your issue, provide a reference number, confirm basic identity details, or visit a branch if the matter needs in-person verification. A legitimate support process should not ask for your banking PIN, card PIN, one-time password, online banking login, or eHomeAffairs password.
If the call centre gives you a reference number or next step, write it down with the date of the call. Keep any SMS, receipt, application number, or appointment confirmation in case you need to follow up.
Documents, Eligibility, or Reference Numbers Needed
The details you need depend on why you are contacting Home Affairs. For most enquiries, you should have your ID number, application reference, branch name, and application date ready. If you applied online, keep the email address and cellphone number linked to your profile nearby.
For online services, My Home Affairs Online is the official DHA e-portal for selected citizenship and identity-related services. The portal also lists online branch appointment booking as an available service. (myhomeaffairsonline.dha.gov.za)
If your issue is about a failed login, invalid ID number, or online profile error, prepare the exact error message before contacting support. The My Home Affairs Online FAQ says users with persistent ID-number issues can contact the Home Affairs Contact Centre on 0800 601 190 or email [email protected]. (myhomeaffairsonline.dha.gov.za)
If your issue is about checking whether an application is ready, use the dedicated Home Affairs status check guide. The DHA status page states that online Status Verification has been suspended until further notice and gives 0800 60 11 90 as the call centre alternative. (Department of Home Affairs)
Official Alternatives if USSD Is Not Available
Because no official Home Affairs contact-number USSD route was verified on the official pages checked, use safer official alternatives instead.
DHA Contact Centre
Use the DHA Contact Centre number 0800 601 190 or email [email protected]. This is the main support route listed on the official eHomeAffairs contact page. (Ehome)
Home Affairs hotline
Gov.za lists the Department of Home Affairs call centre as 0800 60 11 90. This is the same number as 0800 601 190, just spaced differently. (Government of South Africa)
Home Affairs headquarters
The official eHomeAffairs contact page lists Home Affairs Headquarters as 012 406 2500. Gov.za also lists the Department of Home Affairs headquarters details, including 012 406 2500 and the hotline 0800 60 11 90. (Ehome)
My Home Affairs Online
Use My Home Affairs Online for supported online Home Affairs services, including selected citizenship and identity-related services and branch appointment booking. (myhomeaffairsonline.dha.gov.za)
Home Affairs branch
Some Home Affairs matters require an in-person visit. This may include biometric capture, original document checks, amendments, certain certificates, passport processes, or services that are not available online. If the call centre cannot resolve the issue, ask which branch or official route you should use next.
South Africans abroad
South Africans outside the country can use the DHA contact details listed by DIRCO. DIRCO lists +27 12 395 4307 from abroad, 0800 60 11 90 within South Africa, and [email protected] for the Home Affairs Contact Centre. (DIRCO)
Fraud or corruption reporting
If someone claims they can fast-track a Home Affairs application for a private fee, or if an official asks for a bribe, do not pay. DHA fraud-prevention material lists the National Anti-Corruption Hotline 0800 701 701 and [email protected] as reporting routes. (Department of Home Affairs)
Public-Service Safety and Scam Warnings
Home Affairs services often involve ID numbers, passports, birth records, marriage records, immigration documents, and other sensitive information. That makes fake support numbers and phishing messages especially dangerous.
Be careful of any message, call, website, or WhatsApp contact that says:
- “Your ID is blocked. Click here.”
- “Pay now to release your passport.”
- “Send your ID document to this WhatsApp number.”
- “We can fast-track your application.”
- “Your certificate is ready, but you must pay first.”
- “Contact this Home Affairs agent directly.”
- “Use this secret USSD code to approve your document.”
DHA has previously warned the public about hoax messages from fraudsters claiming to work for the department and asking people to contact them or pay cash for pending applications. (Government of South Africa)
Never share:
- banking PINs;
- card PINs;
- one-time passwords;
- online banking login details;
- eHomeAffairs passwords;
- full ID document scans through unofficial channels;
- passport scans to unknown email addresses;
- payment proof to private people;
- selfies or biometric-style photos unless required by an official Home Affairs process.
Before using any Home Affairs contact number, check whether it appears on an official DHA, eHomeAffairs, My Home Affairs Online, DIRCO, or gov.za page. If the number only appears in a WhatsApp message, Facebook comment, Telegram post, SMS, or unofficial blog, treat it as unverified.
If a menu, message, or person asks for information that does not make sense for your enquiry, stop. Do not continue with the call, payment, upload, or reply. Go back to an official public-service source and verify the route again.
Related Guides
- Home Affairs status check — use this if your main question is whether an ID, passport, certificate, or application is ready.
- Home Affairs USSD code — use this if you specifically want to check whether a Home Affairs USSD option exists.
- South African government service numbers — use this for other verified public-service contact routes.
FAQs
Is there an official Home Affairs contact number?
Yes. The official Home Affairs contact number listed on eHomeAffairs is 0800 601 190. Gov.za also lists the Home Affairs call centre as 0800 60 11 90, which is the same number in a different spacing format. (Ehome)
Is there a verified USSD option for Home Affairs contact number?
No verified Home Affairs contact-number USSD route was confirmed on the official DHA contact pages checked for this guide. Use the official DHA call centre, My Home Affairs Online, a Home Affairs branch, or another verified government route instead.
Is the Home Affairs contact number free to use?
The DHA status page refers to 0800 60 11 90 as the Department of Home Affairs toll-free hotline. (Department of Home Affairs) If you are calling from outside South Africa or from a service with unusual call restrictions, check with your provider before calling.
What should I do if a Home Affairs USSD option does not work?
Do not keep trying random USSD codes. If the USSD route is not verified, use 0800 601 190, email [email protected], use My Home Affairs Online, or visit a Home Affairs branch. For application tracking, use Home Affairs status check.
What information should I never share when checking Home Affairs contact details?
Never share your banking PIN, card PIN, OTP, online banking login, eHomeAffairs password, or full identity documents through unsafe channels. A real support route should not need your private banking credentials to help with a Home Affairs enquiry.
How can I tell if a Home Affairs contact number message is fake?
Treat the message as suspicious if it comes from an unknown WhatsApp number, asks for urgent payment, uses a shortened link, promises fast-tracking, or asks for private information that is not needed for your enquiry. Verify the number on an official DHA or gov.za page before responding.
Where should I confirm the latest Home Affairs contact details?
Confirm the latest Home Affairs contact number, hotline, email, appointment route, or online service on an official DHA, eHomeAffairs, My Home Affairs Online, DIRCO, or gov.za page before acting. Public-service details can change, so check again before publishing or sharing a contact route.
