Last checked: 25 June 2026
The Nedbank send money USSD code is *120*001#. Dial it from the cellphone number linked to your Nedbank Cellphone Banking profile, log in, choose Send money, and follow the prompts. This is the same route people look up as a Nedbank cardless withdrawal or a Nedbank cash send withdrawal: one code, one flow, three names. Nedbank notes that screen options differ by profile, so follow the wording on your phone rather than forcing a menu number that does not match. (Nedbank)
| Task | Code or channel | What to choose | Important note |
|---|---|---|---|
| Send money from Nedbank Cellphone Banking | *120*001# | Log in, then choose Send money | Check the recipient’s cellphone number and amount before confirming. |
| Pay a cellphone-number recipient | *120*001# | Select 1, log in, select 2 to pay a recipient, choose the account, recipient, amount, then confirm | Menu numbers vary by profile, so use the on-screen wording. (Nedbank) |
| Retrieve a missing voucher | *120*002# | Select Help, then Get cash voucher | Use this when the voucher SMS was lost or deleted. (Nedbank) |
| Resend voucher details | *120*001# or *120*002# | Follow the resend voucher prompts | Nedbank lists both Cellphone Banking and MobiMoney routes. (Nedbank) |
| Wrong cellphone number | Nedbank support or Money app | Cancel only if the voucher is unused | Nedbank says call 0800 555 111 if an unused voucher went to the wrong number. (Nedbank) |
Quick Answer and Code/Menu Path
Use *120*001# for the Nedbank send money USSD code on Cellphone Banking. Nedbank’s own guide says the service runs on USSD, is reached by dialling *120*001#, and works only from the primary cellphone number linked to your account. (Nedbank)
For the simple flow: dial *120*001#, log in, choose Send money, follow the prompts. The recipient then gets an SMS carrying their cash voucher PIN code. (Nedbank)
For the detailed cellphone-number payment route, Nedbank’s help centre gives this sequence: dial *120*001#, select 1, log in with your profile number and four-digit PIN, select 2 to pay a recipient, choose the account, choose the recipient, enter the amount, and select 1 to confirm. (Nedbank)
Check three things before confirming: the recipient’s cellphone number, the amount, and the account you are paying from. Once a voucher is used, a wrong number is difficult and often impossible to recover.
How to Send Money or Withdraw Cash
Requirements
You need to be an existing Nedbank client, dialling from the primary cellphone number linked to your account. You also need airtime, because Cellphone Banking runs on USSD and will not work without it. (Nedbank)
Nedbank’s cardless withdrawal FAQ says Send money and cardless withdrawals let clients send to someone’s cellphone number even when the recipient has no Nedbank account. The recipient needs an active South African cellphone number. (Nedbank)
Step-by-step process
- Dial *120*001# from your linked cellphone number.
- Log in with your Nedbank Cellphone Banking details.
- Choose Send money, or the payment-to-cellphone-number option shown on your screen.
- Select the account to pay from.
- Choose or enter the recipient’s cellphone number.
- Enter the amount.
- Read the transaction details properly.
- Confirm only once the amount and number are both right.
Nedbank then SMSs the recipient the voucher details. The FAQ says they receive a 10-digit voucher number and a four-digit PIN for withdrawing at a Nedbank ATM or a participating retail store. (Nedbank)
What the receiver should do
Wait for the official SMS with the voucher number and PIN. The receiver should never ask the sender for banking login details, card details, OTPs, or Nedbank passwords. Those play no part in withdrawing a voucher.
Once the SMS lands, the money can be withdrawn at a Nedbank ATM or participating retailer, immediately after the notification arrives. (Nedbank)
If the SMS is missing or deleted, use the retrieval route rather than guessing at the number. Nedbank says lost voucher details come back by dialling *120*002#, selecting Help, then Get cash voucher. (Nedbank)
There are dedicated guides for this: retrieve cash voucher USSD code and Nedbank MobiMoney voucher code.
Fees, Limits, Expiry, and Reversal Notes
Fees and limits change, so check Nedbank’s current pricing guide before relying on any figure. The cardless withdrawal FAQ says fees differ by the account used to send, and points users to the latest guide. (Nedbank)
| Item | Nedbank information to check before confirming |
|---|---|
| Cellphone Banking access | Nedbank says Cellphone Banking uses no data, but you need airtime, and your network charges for USSD time. (Nedbank) |
| Send-money fee | Fees apply and differ by account type. Check the current pricing guide. (Nedbank) |
| Default send limit | Nedbank’s FAQ gives R2,500. (Nedbank) |
| Daily send limit | Up to R5,000 a day, across multiple sends within that limit. (Nedbank) |
| MobiMoney FICA limit | A R4,000 limit applies to MobiMoney accountholders who have not completed FICA. (Nedbank) |
| Voucher expiry | Valid 30 days only. The money returns to the sender if it expires. (Nedbank) |
| ATM withdrawal limit | Up to R5,000 at most Nedbank ATMs. (Nedbank) |
| Partial withdrawals | Not allowed. The recipient must take the full amount. (Nedbank) |
| Wrong-number cancellation | An unused voucher may be cancelled on 0800 555 111, with the refund taking 24 to 48 hours to reflect. (Nedbank) |
A reversal is never guaranteed. Nedbank’s terms say a payment can be cancelled and reversed before withdrawal only if the recipient does not have, and does not open, a Nedbank MobiMoney account. It cannot be cancelled if they do open one at the relevant time, or if the money is already withdrawn. (Nedbank)
For limits specifically, use Nedbank cardless withdrawal limit. If the voucher expired, failed, or was already redeemed, use Nedbank voucher expired.
Safety Checks Before You Confirm
The recipient’s cellphone number is the check that matters most. Nedbank warns that if a cash-to-phone payment goes to the wrong number and the receiver withdraws it, you may lose the money, and that the sender is responsible for checking the number before approving. (Nedbank)
Do not confirm the send money USSD code transaction if any of these apply:
- The cellphone number is not exactly right.
- The amount is higher than you expected.
- The recipient is pressuring you to hurry.
- Someone wants your OTP, PIN, password, card details, or voucher code to “release” the money.
- The USSD menu looks different from usual.
- You are being told to send money to a “safe account”.
- A suspicious link arrived and then a banking prompt appeared.
Never share your Nedbank PIN, OTP, banking password, full card number, CVV, or voucher code. No genuine bank process asks you to hand those to a stranger, a buyer, a seller, or someone claiming to be support.
If you are unsure, exit the session and contact Nedbank officially. Do not keep retrying while you are rushed or confused, which is exactly the state the pressure is designed to create.
Troubleshooting Nedbank Cardless Withdrawal
If *120*001# will not run, check the SIM first. Nedbank says Cellphone Banking works only from the primary cellphone number linked to your account. (Nedbank)
If the session opens then times out, retry on stronger signal. Nedbank says the network provider sets USSD session limits, normally between two and three minutes. (Nedbank)
If it fails for want of airtime, Nedbank says you can dial *130*001# to buy more. (Nedbank)
Outside South Africa it will not work at all. Nedbank says Cellphone Banking is restricted by mobile networks to South Africa only. (Nedbank)
If the receiver cannot withdraw, work through these:
- Were the voucher number and PIN entered correctly?
- Has the voucher expired?
- Has it already been redeemed?
- Did the sender cancel it?
- Is the receiver at a supported Nedbank ATM or participating retailer?
- Are they trying to take only part of the amount?
That last one catches people out. Nedbank’s terms say the recipient must withdraw the full amount, because partial withdrawals are not allowed. (Nedbank)
If the voucher SMS was deleted before expiry, Nedbank’s terms say the recipient can dial *120*001# to retrieve the original voucher and PIN. The FAQ also gives the *120*002# > Help > Get cash voucher route. (Nedbank)
Related Bank and Wallet Guides
- Send money USSD code South Africa: compare Nedbank against other bank and wallet options.
- Retrieve cash voucher USSD code: for a missing, deleted, or delayed voucher SMS.
- Nedbank MobiMoney voucher code: Nedbank-specific retrieval steps.
- Nedbank cardless withdrawal limit: the latest send, ATM and voucher limits.
- Nedbank voucher expired: when the voucher expired, failed, or the status is unclear.
FAQs
What should I check before using the Nedbank send money USSD code?
That you are on the linked cellphone number, that you have airtime, and that the recipient’s number and the amount are both correct. Nedbank confirms Cellphone Banking works from the primary linked number and needs airtime. (Nedbank)
Can a Nedbank cash send withdrawal be cancelled or reversed?
Sometimes, and only while the voucher is still eligible. Nedbank says call 0800 555 111 if the voucher is unused and went to the wrong number. The terms also say cancellation is unavailable once the recipient has or opens a MobiMoney account at the relevant time, or once the money is withdrawn. (Nedbank)
What happens if the voucher expires?
It is valid 30 days only, after which the money returns to the sender. (Nedbank)
Are there fees or limits?
Yes. Fees differ by the account used, so check the latest pricing guide. The FAQ lists a default limit of R2,500, a daily send limit up to R5,000, and R4,000 for MobiMoney accountholders who have not completed FICA. (Nedbank)
What if the code is not working?
Check the linked SIM, your airtime, that you are in South Africa, and whether the session timed out. If it continues, stop retrying and contact Nedbank. They list 0800 555 111 for cardless-withdrawal help. (Nedbank)
