Quick Answer
Last Verified: July 2026
To check and cancel active content or recurring subscriptions on Telkom Mobile via USSD:
- Dial
*180#on your Telkom phone. - Select Telkom Plus (Option 5).
- Choose Option 9 (Do It Yourself) to manage active services.
- Select Active Subscriptions (Option 1) to display all active recurring content services or WASP subscriptions.
- Select the unwanted subscription and follow the prompts to unsubscribe.
USSD session access is free of charge. If the USSD menu is unavailable, you can check or manage subscriptions through the MyTelkom App, the Telkom Web Self-Service Portal, or WhatsApp customer service (081 160 1700).
What the Service Is and Who Can Use It
The Telkom Mobile USSD subscription self-service allows customers to view, monitor, and unsubscribe from premium content services, WASP (Wireless Application Service Provider) subscriptions, and recurring value-added mobile services directly from their handset keypad.
Target Audience & Eligibility
- Prepaid & TopUp/Hybrid Subscribers: Fully eligible to view and stop recurring airtime deductions from content services.
- Postpaid (Contract) Subscribers: Can view active Telkom Plus and digital subscriptions, though some contract add-ons must be modified via contract management channels or the MyTelkom web portal.
- Device Compatibility: Works on all GSM/LTE handsets, including basic feature phones (button phones) and smartphones, without requiring active internet data.
Prerequisites
- An active Telkom Mobile SIM inserted into your phone.
- Sufficient network signal coverage.
- No active airtime balance is required to dial
*180#.
How to Check Subscriptions
Before You Start
- Ensure your device is connected to the primary Telkom network signal (not roaming on a secondary network where USSD menus may time out).
- Have a note ready to record the exact names of active services displayed on screen.
Verified Step-by-Step Process
Plaintext
[ Dial *180# ] ➔ [ Select Option 5: Telkom Plus ] ➔ [ Select Option 9: Do It Yourself ] ➔ [ Select Option 1: Active Subscriptions ] ➔ [ Choose Service to Cancel ]
- Open your phone’s dialer app and enter
*180#, then press the Call / Send button. - From the main self-service menu, choose Option 5 for Telkom Plus.
- On the Telkom Plus menu screen, reply with Option 9 (Do It Yourself).
- Select Option 1 (Active Subscriptions).
- The screen will display a list of all active or pending subscriptions billed to your line.
- Enter the corresponding list number for any subscription you wish to remove and confirm the Unsubscribe / Cancelprompt.
Confirmation or Expected Result
When you complete the cancellation process:
- On-Screen Pop-Up: You will receive an instant USSD confirmation screen stating that the service cancellation request has been submitted.
- SMS Confirmation: Telkom will send an SMS to your mobile line confirming that your membership or subscription to the specific service has been terminated.
- Airtime Preservation: Recurring daily, weekly, or monthly deductions for that specific content service will cease immediately.
Note: If an airtime debit occurred right before cancellation, that charge will not automatically refund, but future recurring billing will stop.
Fees, Limits, Eligibility, and Processing Times
| Feature / Variable | Specification / Policy |
| USSD Session Fee | Free (No airtime or data needed to dial *180#) |
| Daily / Transaction Limits | None; you can view and cancel multiple active subscriptions in one session. |
| Processing Time | Immediate to 15 minutes for SMS notification. |
| Eligible Service Types | Telkom Plus services, games, daily competitions, music, and WASP content subscriptions. |
| Non-USSD Subscriptions | Google Play Billing, Apple App Store purchases, or third-party web subscriptions (must be managed directly through the respective app store). |
Common Problems and Troubleshooting
Code, Session, SIM, or Account Errors
- “Connection Problem or Invalid MMI Code”: This usually happens due to temporary signal drops or network congestion. Toggle Airplane Mode on and off, then retry dialing
*180#. - “Session Timed Out”: USSD sessions automatically disconnect after 15–30 seconds of inactivity. Dial
*180#again and enter your selections promptly. - Dual SIM Phone Issues: Make sure you dial from the SIM slot that contains your Telkom Mobile SIM card.
When the Service Has Changed or Is Unavailable
If Option numbers inside *180# change due to network menu updates:
- Return to the main menu by dialing
*180#. - Look for keywords such as Telkom Plus, Content Services, or Account Settings.
- Alternatively, check subscription charges on the MyTelkom App or WhatsApp self-service on 081 160 1700.
Official Alternatives
When the USSD service is down or you cannot complete the cancellation via *180#, use these official Telkom channels:
- MyTelkom Mobile App: Download from Google Play Store or Apple App Store, log in, navigate to My Profile / Subscriptions, and turn off unwanted services.
- Web Self-Service Portal: Log in at www.telkom.co.za, go to Manage Services or My Subscriptions, and select Cancel.
- WhatsApp Self-Service: Text
"Hi"to 081 160 1700 from any WhatsApp-enabled phone to access account management. - Customer Care Line: Call 180 (free from a Telkom line) or 081 180 / 10213 to speak with a billing representative.
- Telkom Direct Stores: Visit any official Telkom store with your South African ID or passport for in-person account support.
Safety and Privacy
- Never Share Credentials: Telkom will never ask for your SIM PIN, banking PIN, or One-Time PIN (OTP) to cancel a subscription service.
- Beware of Fraudulent SMS Alerts: Ignore unsolicited SMS messages asking you to call unfamiliar non-Telkom numbers or click external web links to stop charges.
- Stop Unauthorised Billing: Always inspect your weekly airtime balances. If unknown services continue deducting balance after cancellation via USSD, request full WASP blocking through Telkom customer care at 180.
Related Telkom Services
- Telkom Parent Hub — Complete guide to managing your Telkom line, plans, and balance.
- Telkom Internet Settings USSD Code — Request automatic APN and internet setup configurations.
- Telkom Please Call Me USSD Code — Send free call-back requests to other South African mobile numbers.
- Telkom Airtime Advance USSD Code — Learn how to borrow airtime or data when running low.
- USSD Code To Check Telkom Number — Quickly retrieve your own mobile cell number.
- Mobile Network USSD Codes — Overview of self-service dial codes across South African operators.
Frequently Asked Questions
What is the current How To Check Subscriptions On Telkom Mobile USSD Code?
The primary USSD code is *180#. Dial *180#, navigate to Option 5 (Telkom Plus) $\rightarrow$ Option 9 (Do It Yourself) $\rightarrow$ Option 1 (Active Subscriptions). (Verified July 2026).
Which subscriptions appear in the menu?
The menu lists active and pending Telkom Plus content services, WASP subscriptions (such as games, daily horoscopes, or media alerts), and recurring value-added services billed directly against your airtime balance.
How can a subscription be cancelled?
Once you navigate to *180# $\rightarrow$ Telkom Plus $\rightarrow$ Do It Yourself $\rightarrow$ Active Subscriptions, select the service listed on screen and choose the Unsubscribe or Cancel option.
When do charges stop?
Recurring charges stop immediately after you receive the cancellation confirmation SMS. However, previously deducted fees for the current active billing cycle are generally non-refundable.
What should I do if the Telkom USSD route does not work?
If USSD fails or times out, log into the MyTelkom App, visit the Telkom Web Portal (www.telkom.co.za), message WhatsApp customer support at 081 160 1700, or dial 180 to speak with customer service.
