Last checked: 25 June 2026
The Vodacom subscription cancellation code is *135*997#. Use this code from the Vodacom SIM that is losing airtime or showing unwanted content-service charges. Vodacom says this menu can be used to view active content services, cancel a specific service, stop all content services, and block future content-service subscriptions. (Vodacom)
Quick Code/Menu Answer
| What you want to do | Vodacom code or route | What to choose |
|---|---|---|
| Check active Vodacom content services | *135*997# | Reply 1 to view services currently charged to your Vodacom account |
| Cancel one Vodacom subscription | *135*997# | Reply 1, select the service, then reply STOP |
| Stop all Vodacom content services | *135*997# | Reply 2 to stop all content services |
| Block future Vodacom content-service subscriptions | *135*997# | Reply 3 to block future content-service subscriptions |
| Cancel by SMS | SMS STOP ALL to 31050 | Wait for a confirmation SMS |
Use *135*997# first if you want to see what is active before cancelling. Use the stop-all option if you do not recognise the subscription or if more than one service is being charged. Vodacom also lists the VodaPay app and TOBi as ways to manage or unsubscribe from WASP, Add to Bill, or V-Live content services. (Vodacom)
Provider-by-Provider Options
| Network | Main subscription/content-service route | Best use case |
|---|---|---|
| Vodacom | *135*997# | Check, cancel, stop all, or block future Vodacom content services |
| MTN | *155# or content-service menu options | MTN says customers can view and cancel content and subscription services through its subscription-management route. (MTN South Africa) |
| Cell C | *133*1# | WASPA lists this USSD string for blocking existing and future Cell C content billing. (WASPA) |
| Telkom | Telkom app/self-service routes, or operator support | WASPA advises users to ask the mobile operator to identify and stop billed services when airtime is disappearing. (WASPA) |
This page focuses on the Vodacom subscription cancellation code. For all-network cancellation help, use the broader guide on cancel subscription USSD code South Africa. If the main issue is unexplained deductions, use why is my airtime disappearing after checking Vodacom content services.
Step-by-Step Instructions
1. Use the Vodacom SIM that is being charged
Dial the code from the Vodacom number that is losing airtime or showing the content-service charge. If your phone has two SIM cards, check that the USSD request is going through the Vodacom SIM, not another network SIM.
2. Dial the Vodacom subscription cancellation code
Dial:
*135*997#
Vodacom says you can reply 1 to view content services currently charged to your Vodacom account. This is the best first step because it lets you see whether there is an active subscription before you cancel anything. (Vodacom)
3. Cancel a specific subscription
If the menu shows an active content service, select the number next to that service. Then reply STOP when prompted.
Vodacom says an SMS confirmation is sent after selected services have been cancelled and will no longer be billed to your Vodacom account. Keep that SMS in case you need to query later deductions. (Vodacom)
4. Stop all content services if you are not sure
If you do not recognise the service name, or you want to stop all unwanted content billing quickly, dial *135*997# and reply 2.
Vodacom says this option stops all content services charged to your Vodacom number. This is useful when your airtime is disappearing and you cannot tell which service is responsible. (Vodacom)
5. Block future Vodacom content-service subscriptions
After cancelling, dial *135*997# again and reply 3 to block future content-service subscriptions.
This is an important extra step. Cancelling an active service removes the current subscription, but blocking future content services helps reduce the chance of another content-service subscription being added later. Vodacom says you should receive an SMS confirmation when your number is blocked for future content-service purchases and subscriptions. (Vodacom)
6. Check your balance again
After cancellation and blocking, check your airtime balance again. If airtime still disappears, the problem may not be a Vodacom WASP or content-service subscription. It could be out-of-bundle data, a recurring bundle, premium-rated SMS, roaming, app background data, or another account charge.
For a wider checklist, use why is my airtime disappearing.
Common Problems and Fixes
The Vodacom code does not work
If *135*997# does not open, check signal strength and confirm that your phone is using the Vodacom SIM. USSD menus can fail when the phone has weak signal, the wrong SIM is selected, the account is restricted, or the menu is temporarily unavailable.
Retry once from a place with better signal. Do not keep retrying many times if the menu keeps failing. Use VodaPay, TOBi, or Vodacom Customer Care instead.
The menu says there are no active subscriptions
If the menu shows no active content services, but airtime is still disappearing, the deduction may come from something else. Check mobile data usage, recurring bundles, premium SMS, international roaming, airtime transfers, or any app or service linked to direct carrier billing.
WASPA advises users who are losing airtime to ask their mobile operator what services they are being charged for, whether the charges are WASP services, which company is billing them, and whether the operator can stop the subscriptions. (WASPA)
The service cancels but airtime is still being deducted
Keep a record of:
| Evidence to keep | Why it helps |
|---|---|
| Cancellation SMS | Shows that you requested cancellation |
| Date and time of cancellation | Helps Vodacom trace the request |
| Service name shown in the menu | Identifies the billed content service |
| Airtime balance before and after deductions | Helps show the deduction pattern |
| SMS messages from the service provider | May show subscription, reminder, or billing details |
Then contact Vodacom and ask for the name of the service provider, the billing date, the amount charged, and whether the service is still active.
You want to cancel everything by SMS
Vodacom’s own consumer content-service guidance also lists SMS STOP ALL to 31050 as a way to cancel all WASPs. (VodacomNow)
After sending the SMS, wait for a confirmation message. If you do not receive confirmation, use *135*997# or Vodacom support to check whether any services are still active.
You want to manage subscriptions without USSD
Vodacom lists three management routes for WASP, Add to Bill, and V-Live content services: USSD, the My VodaPay app, and TOBi. TOBi can be reached by WhatsApp on 082 009 8624 or by SMS on 082 009 4975. (Vodacom)
Use the app or TOBi if the USSD menu fails, if your phone does not complete the session, or if you need a support record.
You are asked for an OTP, banking PIN, or card details
Do not share OTPs, passwords, banking PINs, card PINs, full card numbers, CVV numbers, or ID documents through a link in an SMS or WhatsApp message. A subscription cancellation should be handled through Vodacom’s official USSD, app, TOBi, or customer-care routes.
If a message claims you must verify payment details to cancel a subscription, treat it as suspicious and use an official Vodacom support route instead.
Official Support Route
Use this escalation route if the Vodacom subscription cancellation code fails or airtime keeps disappearing:
- Dial
*135*997#and check whether any content services are still active. - Cancel the listed service or use the stop-all option.
- Use the block option to stop future content-service subscriptions.
- Save every confirmation SMS.
- Check your balance after cancellation.
- Contact Vodacom Customer Care if deductions continue.
- Ask Vodacom to identify the service provider, the charge amount, and the charge date.
- If the issue appears to involve a WASP and is not resolved, use WASPA’s consumer-support route for unwanted billing or complaints.
Do not assume a refund is automatic. A cancellation request can stop or block services through the available provider process, but refunds or reversals depend on the billing record, provider investigation, and the rules that apply to the charge.
Related Airtime and Data Guides
Use these related guides if you need the next step:
| Guide | When to use it |
|---|---|
| Cancel subscription USSD code South Africa | You want the all-network subscription cancellation guide |
| Why is my airtime disappearing? | Airtime is still being deducted after cancellation |
| Stop WASP subscriptions | You want to understand and stop WASP billing |
| Block content services USSD code | You want to prevent future content-service billing |
| Check active subscriptions on phone | You want to see what subscriptions are active |
| Direct carrier billing South Africa | You want to understand mobile billing through your network |
| Vodacom USSD codes | You need other Vodacom account, balance, data, or support codes |
| What is a WASP subscription? | You want a plain explanation of WASP billing |
FAQ
What is the code for Vodacom subscription cancellation?
The Vodacom subscription cancellation code is *135*997#. Dial it from your Vodacom SIM to view active content services, cancel a selected subscription, stop all content services, or block future content-service subscriptions. (Vodacom)
How do I stop all Vodacom subscriptions?
Dial *135*997# and reply 2 to stop all content services charged to your Vodacom number. Vodacom says this cancels all content services on the number. (Vodacom)
How do I block Vodacom content services?
Dial *135*997# and reply 3 to block your Vodacom number from future content-service purchases and subscriptions. Vodacom says an SMS confirmation is sent once the block is active. (Vodacom)
Can I cancel Vodacom subscriptions by SMS?
Yes. Vodacom’s content-service guidance also lists SMS STOP ALL to 31050 as a way to cancel all WASPs. Wait for a confirmation SMS and keep it as proof. (VodacomNow)
Does the Vodacom subscription cancellation code need airtime or data?
The code is a USSD route, so it is dialled from the phone keypad and does not require mobile data. If the USSD session does not open, check signal, confirm the correct SIM is selected, and try again later or use VodaPay, TOBi, or Vodacom support.
Why is my Vodacom airtime still disappearing after cancelling subscriptions?
The deduction may not be a content-service subscription. Check for data usage, recurring bundles, premium SMS, roaming, airtime transfers, or another billing item. If you cannot identify the charge, ask Vodacom what service or provider is billing your number.
Can I get a refund for unwanted Vodacom subscription charges?
You can ask Vodacom or the service provider to investigate, but a refund is not guaranteed. Keep your cancellation SMS, service name, deduction dates, deduction amounts, and balance records so the charge can be traced.
Where should I report suspicious subscription messages?
Do not reply with OTPs, banking PINs, passwords, card details, or ID documents. Use Vodacom’s official support routes first. If the problem involves unwanted WASP billing and is not resolved, WASPA provides consumer-support guidance for losing airtime and unwanted mobile billing. (WASPA)