EasyPay USSD Code

Quick Answer

• Official USSD Code: *120*3737# (or *120*3737*7# for specific loan applications).
• Last Verified: July 2026.
• Service Availability: Active for registered EasyPay Everywhere account holders.
• Primary Uses: Check account balances, purchase prepaid airtime, water, and electricity, apply for microloans, and report lost cards without needing internet data.

What Service Is Covered and Who Can Use It

This guide covers the official EasyPay Everywhere mobile USSD self-service channel.

• Eligible Users: Active EasyPay Everywhere banking customers who have registered their mobile numbers and activated USSD cellphone banking.
• Prerequisites: You must dial from the exact mobile phone number registered to your account, and your profile must be active.
• Exclusions: This code does not apply to generic third-party bill payments processed via the open web portal unless linked directly to an active EasyPay Everywhere transaction account.

How to Access the Service

Before You Start

• Ensure your mobile phone has a working cellular signal (mobile data is not required).
• Keep your confidential EasyPay card PIN nearby.
• Verify that you are dialing from your primary registered mobile number.

Verified Step-by-Step Process

1. Dial *120*3737# on your mobile phone.
2. Enter your secure EasyPay card PIN when prompted by the menu prompt.
3. Navigate the interactive text menu by entering the corresponding number for your desired action (e.g., checking balances, buying electricity, or blocking a lost card).

Confirmation or Expected Result

Once you complete a menu selection, an on-screen prompt or SMS notification will display your requested balance, transaction status, or generated prepaid token. If purchasing utilities, securely record the token reference number displayed on your screen.

Fees, Limits, Eligibility, and Processing Times

• Session Charges: Standard mobile network operator USSD rates apply to the call session.
• Transaction Fees: Checking your balance via USSD is typically free under standard account terms, but specific purchases or transfers carry regular transaction fees outlined in the official EasyPay pricing guide.
• Limits: Daily transaction and withdrawal limits apply according to your specific account profile tier.
• Processing Times: Prepaid utility purchases and balance checks process instantly.

Common Problems and Troubleshooting

Code, Session, SIM, or Account Errors

• Connection Timeout: USSD sessions expire quickly if left idle. If the session drops, redial *120*3737#immediately.
• Wrong SIM / Unregistered Number: The system will reject requests if dialed from an unregistered phone number. Ensure you use the exact SIM card linked during your branch or ATM enrolment.
• Incorrect PIN: Entering an incorrect card PIN multiple times will lock the session for security reasons.

When the Service Has Changed or Is Unavailable

If the USSD string experiences network downtime, do not repeatedly guess alternative strings. Pivot immediately to official digital channels or customer support.

Official Alternatives

When USSD is unavailable or you need to perform complex actions, use these verified alternative channels:

• Mobile App & Online Portal: Log into the official EasyPay Everywhere Online Banking portal or download the official mobile app.
• Customer Support: Call the official contact centre at 0860 994 162.
• In-Person: Visit any physical EasyPay Everywhere branch or ATM terminal.

Related Guides & Parent Hubs

• Payment USSD Codes — Explore alternative billing and payment networks.
• EasyPay USSD Code To Check Balance — Detailed steps focused solely on checking account balances.
• EasyPay USSD Code To Transfer Money — Guide for executing fund transfers.
• Foneyam USSD Code — Alternative mobile payment and service shortcuts.
• DStv USSD Code — Quick code reference for satellite TV account management.
• Send Money USSD Codes — Adjacent service directory for peer-to-peer money transfers.

Safety and Privacy

• Protect Your Credentials: Never share your EasyPay card PIN, account password, or One-Time PIN (OTP) with anyone.
• Fraud Prevention: Legitimate support agents will never ask for your full PIN over the phone or via SMS.
• Lost Cards: If your phone or card is stolen, immediately dial *120*3737#, select the account option to block your card, or call emergency support at 0860 994 162.

Frequently Asked Questions

What is the current EasyPay USSD Code?

The current official USSD code is *120*3737#, verified as of July 2026. It opens an interactive menu for account management, prepaid purchases, and financial services.

What is the current official code or menu?

Dialing *120*3737# opens the main menu, while *120*3737*7# routes directly to the microloan application prompt for eligible accountholders.

Which customers or account types can use it?

The USSD service is exclusively available to registered EasyPay Everywhere account holders dialing from their verified, linked mobile phone numbers.

What tasks are available in the menu?

The menu allows you to view balances, check recent statements, purchase prepaid airtime, water, and electricity, apply for available loans, and block lost cards.

What should I do if the EasyPay USSD route does not work?

If you experience network timeouts or system errors, check your cellular signal or switch to an official alternative, such as the EasyPay Everywhere mobile app, online portal, or by calling customer support on 0860 994 162.