Foneyam USSD Code

Quick Answer

Last Verified: July 2026

The official Foneyam USSD Code in South Africa is *134*33011#. Dialing this current Foneyam USSD Code opens the free Foneyam self-service code menu on your mobile handset, allowing registered customers to check account balances, review payment schedules, retrieve Pay@ payment references, and check contract status without requiring active mobile data.

What the Service Is and Who Can Use It

FoneYam is a device financing and smartphone rental provider in South Africa operating through retail partners such as PEP, Ackermans, Dunns, and HiFi Corp. The Foneyam USSD Code South Africa self-service menu enables account holders to monitor their payment obligations and rental account status directly from any basic feature phone or smartphone.

Eligibility & Prerequisites

• Active Contract or Account: You must have an active smartphone rental contract or registered application with FoneYam.
• Registered Mobile Number: You must dial the code using the primary mobile number linked to your FoneYam rental profile.
• Network Availability: Accessible across all major South African mobile networks (Vodacom, MTN, Telkom, and Cell C).

How to Access the Service

Before You Start

• Ensure the SIM card registered to your FoneYam account is active and inserted in your handset.
• Have your 13-digit South African ID number or passport number available if prompted for identity verification.

Verified Step-by-Step Process

1. Open the dialer or call screen on your mobile phone.
2. Enter *134*33011# and press the Call button.
3. Wait a few seconds for the interactive menu to load on screen.
4. Select your required self-service task (e.g., payment reference, account balance, or installment due date) by replying with the corresponding number.
5. Follow the additional on-screen prompts to view or complete your account request.

Confirmation or Expected Result

After selecting an option from the menu, your requested payment info or account balance will appear directly on screen. For specific account inquiries, FoneYam may also send a follow-up SMS containing your unique 18-digit Pay@ reference number or payment schedule details.

Fees, Limits, Eligibility, and Processing Times

Common Problems and Troubleshooting

Code, Session, SIM, or Account Errors

• “Connection Problem or Invalid MMI Code”: Double-check that you typed *134*33011# accurately. Network congestion or weak signal can disrupt requests; move to an area with better signal and retry after 30 seconds.
• “User Not Found / Unregistered SIM”: Ensure you are dialling from the exact cell phone number associated with your FoneYam account. If you have changed your SIM card, contact FoneYam support to update your profile before dialing.
• Session Timeout: USSD sessions automatically close if left idle for more than 15–30 seconds. Redial the code to restart the menu.

When the Service Has Changed or Is Unavailable

If the Foneyam code not working message appears due to system maintenance or network outages, refrain from dialing repeatedly. Switch to official digital alternatives or phone support to manage your account.

Official Alternatives

When USSD is unavailable or when you need to perform actions beyond basic account queries (such as making installment payments or reporting a stolen device), use these official channels:

• Official Online Portal: Log in at apply.foneyam.co.za/login using your SA ID number and registered mobile phone number.
• WhatsApp Support: Send “Hi” to 0860 900 900 on WhatsApp.
• Customer Support Line: Call 0860 900 900 (Mon–Fri: 08:00–18:00, Sat: 08:00–17:00, Sun: 09:00–16:00, Public Holidays: 09:00–17:00).
• In-Store Payments: Pay instalments at participating retail till points (PEP, Ackermans, Dunns, HiFi Corp, Shoprite, or Pick n Pay) using your 18-digit Pay@ reference.
• Online Payment Portal: Visit payat.io and enter your 18-digit Pay@ reference to pay via card or Instant EFT.

For related financial and utility self-service guides, explore additional resources such as Payment USSD Codes, Ackermans USSD Code, DStv USSD Code, Mukuru USSD Code, Blu Voucher USSD Code, and Send Money USSD Codes.

Safety and Privacy

• Protect Personal PINs: FoneYam will never ask for your bank card PIN, CVV, or one-time passwords (OTPs) via USSD, phone calls, or social media.
• Avoid Payment Scams: Only pay via official Pay@ channels in-store or online at payat.io. Never transfer money to individual bank accounts, e-wallets, or unverified payment links sent by individuals claiming to be FoneYam agents.
• Report Suspicious Activity: If you suspect fraudulent activity on your account, report it immediately to FoneYam customer support at 0860 900 900 or email [email protected].

Frequently Asked Questions

What is the current Foneyam USSD Code?

The current official Foneyam USSD Code is *134*33011#. It provides free, zero-rated access to view your device rental account details directly on your phone.

What is the current official code or menu?

The official code is *134*33011#. Dialing it launches an interactive text menu displaying self-service options for your FoneYam account.

Which customers or account types can use it?

Any customer with an active FoneYam smartphone rental agreement or application linked to a valid South African ID and mobile number can use the USSD service.

What tasks are available in the menu?

You can use the USSD menu to check account payment status, view payment due dates, and retrieve your unique 18-digit Pay@ payment reference.

What should I do if the Foneyam USSD route does not work?

If the USSD route fails, access your account via the official web portal (apply.foneyam.co.za/login), contact FoneYam on WhatsApp at 0860 900 900, or call customer support directly at 0860 900 900.