Openview USSD Code

Last verified: 2026

Quick Answer

The official Openview USSD self-service code in South Africa is *120*6843*1#.

You can dial this code from any mobile phone network (Vodacom, MTN, Telkom, Cell C) to manage your Openview set-top box (STB). The USSD menu allows you to activate new decoders, clear on-screen error codes (such as E04, E06, Error 20, Error 200, or Error 69), and reset your parental control PIN. Standard mobile network USSD rates apply. If the USSD service is down, you can use the official Openview WhatsApp line (082 966 6429) or call support on 0861 696 843.

What the Service Is and Who Can Use It

The Openview USSD self-service menu is an automated text-based tool created by Platco Digital for Openview decoder owners in South Africa. Because Openview is a free-to-air satellite TV platform with no monthly subscription fees, the USSD service is not used for bill payments or subscription renewals.

Who Can Use It

• New Openview Customers: Anyone setting up a newly installed Openview decoder for the first time.
• Existing Owners: Viewers experiencing channel blockage, activation errors, or scrambled signals after power loss or weather disruptions.
• Parents & Household Members: Anyone needing to reset a forgotten parental control PIN on their decoder.

Requirements Before Dialling

• Your mobile phone (can be a feature phone or smartphone with or without data).
• Your Openview Decoder Serial Number / STB Number (located on the bottom sticker of your decoder or on the main box).
• Your physical area Postal Code.
• Your TV and decoder turned ON and switched to Channel 100.

How to Access the Service

Before You Start

1. Ensure your satellite dish is properly connected to the decoder’s LNB-IN port.
2. Switch on your TV and Openview decoder.
3. Tune your decoder to Channel 100. Keep your TV on this channel throughout the process.

Verified Step-by-Step Process

1. Dial the Code: Open your phone’s dialler and dial *120*6843*1#, then press the call button.
2. Select Menu Option: Choose the action you wish to perform:
   • Option 1: Activate Set-Top Box
   • Option 2: Clear Error Codes
   • Option 3: Reset Parental Control PIN
3. Provide Location Details: Enter your 4-digit residential area or city postal code when prompted.
4. Select Specific Error (if clearing errors): Choose the number matching the exact error code displayed on your TV screen (e.g., E04/E06, 20/200, or 206/69).
5. Enter STB Number: Key in your Openview STB (Set-Top Box) number accurately and submit.

Confirmation or Expected Result

• On Your Phone: You will receive an on-screen USSD confirmation message reading “Process completed. Please wait 5–10 minutes for the error message to be cleared” or confirming activation.
• On Your TV: Leave the decoder on Channel 100 for 5 to 10 minutes. The error banner will disappear, and picture signal will return. You can then change to your preferred channel.

Recovery Route: If your signal does not unblock after 15 minutes, restart the decoder by pulling out the power cable for 10 seconds, plugging it back in, and verifying LNB dish connections before re-trying.

Fees, Limits, Eligibility, and Processing Times

Common Problems and Troubleshooting

Code, Session, SIM, or Account Errors

• “Connection Problem or Invalid MMI Code”:
  • Ensure you typed *120*6843*1# correctly.
  • Confirm you have at least R1–R2 airtime on your mobile phone (USSD dialling requires active airtime balance on prepaid lines).
• “Session Timed Out”:
  • USSD menus close quickly if input is delayed. Keep your STB number and postal code written down next to you before dialling.
• Error Message Keeps Displaying on TV:
  • Errors E04 / E06 / 20 / 200: Caused by signal sync loss. Ensure the decoder remains on Channel 100 during activation.
  • Error 69 / Access Denied: Requires a re-authorisation refresh via option 2 on the USSD menu.
  • “No Signal” or E52: This is a physical dish or cable fault (e.g., dish alignment shifted by wind/rain). USSD cannot fix physical hardware disconnects or misaligned satellite dishes.

When the Service Has Changed or Is Unavailable

If the USSD route is temporarily down due to network maintenance, do not repeatedly retry. Switch immediately to the official WhatsApp or website options listed below.

Official Alternatives

When USSD is unavailable or taking too long, use these official Openview support channels:

1. Openview WhatsApp Self-Service:
   • Save 082 966 6429 to your phone contacts.
   • Send a message saying “Hi” or “Activate” and follow the automated prompts.
2. Official Openview Web Portal:
   • Visit openview.co.za to view help FAQs and check decoder guide instructions.
3. Openview Call Centre Support:
   • Dial 0861 696 843 to speak directly with customer service (operating during business hours).

Related service codes for TV and money transfers:

• Payment USSD Codes
• DStv USSD Code
• Foneyam USSD Code
• Mukuru USSD Code
• Blu Voucher USSD Code
• Send Money USSD Codes

Safety and Privacy

• No Financial Details Required: Openview is a free satellite service. Official Openview USSD menus, WhatsApp bots, or support agents will never ask for your bank card numbers, CVV, banking PINs, or money transfers.
• Avoid Unofficial Technicians: Only input your STB number into official channels. Do not hand over voucher PINs or personal banking information to third-party social media pages claiming to activate channels for a fee.
• Scam Reporting: If someone claiming to represent Openview requests payment to clear standard error codes, disconnect immediately and report them through official Openview contact channels.

Frequently Asked Questions

What is the current Openview USSD Code?

The current official Openview self-service USSD code is *120*6843*1#. It opens a self-service menu on your mobile phone to clear decoder errors, reset PINs, and perform new decoder activations.

Which customers or account types can use it?

Any Openview set-top box owner in South Africa can use the service from any prepaid or contract mobile line, provided the phone has a small airtime balance for standard network USSD charges.

What tasks are available in the menu?

• Decoder/Set-Top Box Activation
• Clearing on-screen error codes (E04, E06, 20, 200, 206, 69)
• Resetting Parental Control PIN
• Finding authorized installers

What should I do if the Openview USSD route does not work?

If the USSD code fails or times out, save 082 966 6429 on WhatsApp and send a message to clear your error codes. Alternatively, contact Openview customer care at 0861 696 843.